1. Admission Clerk x4
Listing Reference: Admission Clerk – Life Knysna Private Hospital
Listing Status: Open
Position Summary
- Company: Life Healthcare
- Industry: Private Healthcare
- Job Category: Administration
- Location: Knysna, South Africa
- Contract Type: Permanent, Flexi-hours
- Remuneration: Competitive salary with benefits
- EE Position: Yes
- Closing Date: Friday, February 28, 2025
Introduction
Life Knysna Private Hospital, part of the esteemed Life Healthcare group, is seeking a dedicated and efficient Admission Clerk. Reporting to Charlee Hans, the Admissions Supervisor, the incumbent will be responsible for managing the admission processes in alignment with Life Healthcare’s policies and procedures. This role requires a customer-centric approach, ensuring accurate administration and seamless patient admissions while managing financial risk. If you are passionate about delivering exceptional service in a healthcare setting, this opportunity is perfect for you.
Job Description
As an Admission Clerk at Life Knysna Private Hospital, you will play a pivotal role in managing the admission processes and ensuring an efficient and welcoming experience for all patients. Your responsibilities include:
- Accurate Administration:
- Ensuring accurate and efficient administration of the admission process as per Life Healthcare’s policies.
- Collecting comprehensive demographic data with attention to detail.
- Financial Risk Management:
- Managing the financial risk of the hospital by obtaining approval numbers within the required turnaround time.
- Collecting co-payments, private estimates, and deposits upfront following Life Healthcare protocols.
- Compiling private estimates and managing financial risks around this function.
- Customer Relations:
- Developing sound relationships with internal and external customers, including patients, funders, doctors, and private patients.
- Ensuring effective verbal and written communication skills.
- Billing and Administrative Duties:
- Closing of billing checks within unit targets.
- Front desk concierge duties, including managing the switchboard and porter duties as needed.
- Preparing patient folders for Scanco, adhering to POPIA knowledge requirements.
- Work Hours and Flexibility:
- Ability to work day, night, and weekend shifts as per the flexi-hours system.
Ideal Candidate
The ideal candidate should possess the following qualifications and experiences:
- Educational Qualification:
- Grade 12 Matric
- Experience and Knowledge:
- Previous experience in office administration and front desk customer service will be advantageous.
- Knowledge of the private healthcare environment, its challenges, and role players will be an added benefit.
- Computer proficiency in Word, Excel, and Outlook.
- Competencies:
- Problem-solving and Judgment: Analytical abilities to solve complex issues.
- Resilience: Ability to work under pressure and manage stressful situations.
- Engaging Diversity: Openness to work with diverse teams and clients.
- Communication Skills: Excellent verbal and written communication skills.
- Drive and Energy: High energy and proactive approach to work.
- Relationship Building: Ability to build strong relationships with patients, families, and team members.
- Customer Responsiveness: Quick and effective response to customer needs.
- Leadership and Ethical Conduct: Leading by example with ethical behavior and integrity.
- Excellence Orientation: Striving for excellence in every task.
Role Responsibility
As an Admission Clerk, your core responsibilities will include:
- Managing Admission Processes:
- Ensuring smooth and efficient administration of patient admission processes.
- Collecting accurate demographic data as per the standard operating procedures.
- Financial Risk Management:
- Obtaining approval numbers within turnaround times to minimize financial risks.
- Collecting co-payments, private estimates, and deposits upfront, ensuring accuracy.
- Compiling private estimates and managing financial risks associated with them.
- Customer Service and Relations:
- Building and maintaining relationships with internal and external stakeholders.
- Ensuring a positive experience for patients, funders, doctors, and private patients.
- Administrative Support:
- Closing of billing checks within unit targets.
- Performing front desk concierge duties, managing the switchboard, and porter duties as needed.
- Preparing patient folders for Scanco, adhering to POPIA knowledge requirements.
- Flexibility and Adaptability:
- Working day, night, and weekend shifts in line with the flexi-hours system.
Skills and Attributes
To excel in this role, the following skills and attributes are essential:
- Attention to Detail: High level of accuracy in data collection and financial administration.
- Communication Skills: Strong verbal and written communication skills for effective interaction with stakeholders.
- Interpersonal Skills: Ability to build and maintain relationships with patients, colleagues, and management.
- Problem-Solving and Judgment: Analytical thinking and problem-solving abilities to handle complex issues.
- Organizational Skills: Excellent organizational and time management skills.
- Resilience and Adaptability: Ability to handle stress and work efficiently under pressure.
- Teamwork and Collaboration: Ability to work effectively as part of a team.
- Customer Service Orientation: Focused on delivering exceptional customer service.
- Professionalism and Ethical Conduct: High standards of professionalism, ethical behavior, and integrity.
Application Details
If you meet the above requirements and are ready to take on this exciting opportunity, please apply by sending your detailed CV to charlee.hans@lifehealthcare.co.za. Ensure to include the following in your application:
- A comprehensive CV detailing your qualifications and experience.
- Copies of relevant certificates and documents.
- A cover letter explaining why you are the ideal candidate for this position.
Closing Date: Friday, February 28, 2025
Why Join Life Healthcare?
Life Healthcare is a renowned healthcare group recognized for its commitment to providing high-quality healthcare services. By joining Life Knysna Private Hospital, you will be part of a dynamic team dedicated to enhancing patient care and well-being. With opportunities for growth, continuous learning, and a supportive work environment, this role offers a fulfilling career path in the private healthcare sector.
Equal Opportunity Employer:
Life Healthcare is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion in the workplace. Applicants from designated groups, including people with disabilities, are encouraged to apply.
Conclusion
If you are passionate about healthcare, have exceptional administrative skills, and are ready to make a positive impact on patients’ lives, apply now for the Admission Clerk position at Life Knysna Private Hospital. Don’t miss this opportunity to be part of a leading private healthcare provider in South Africa.
Apply today and take the first step towards a rewarding career in healthcare administration!
2. Porter
Listing Reference: Porter – Life Beacon Bay Hospital
Listing Status: Open
Position Summary
- Company: Life Healthcare
- Industry: Private Healthcare
- Job Category: Patient Services
- Location: Beacon Bay, East London, South Africa
- Contract Type: Permanent, Full-Time
- Remuneration: Competitive salary with benefits
- EE Position: Yes
- Closing Date: Friday, February 21, 2025
Introduction
Life Beacon Bay Hospital, a prominent part of the Life Healthcare group, is seeking a dedicated and customer-focused Porter to join its patient services team. Reporting to Brigitt Raffie, the Admission Supervisor, the successful candidate will play a key role in providing quality care and enhancing the patient experience. If you have a passion for helping others, enjoy working in a team-oriented environment, and are committed to maintaining high standards of service, this opportunity is perfect for you.
Job Description
As a Porter at Life Beacon Bay Hospital, you will be responsible for ensuring the safe and efficient transportation of patients and correspondence within the hospital. Your role is crucial in maintaining a positive patient experience and supporting the operational needs of the facility.
Key Responsibilities:
- Patient Transport and Safety:
- Safely transport patients between hospital departments, including wards, doctor’s rooms, radiology, and pathology.
- Ensure patient comfort and safety during transportation.
- Assist patients in and out of wheelchairs or stretchers as needed.
- Correspondence and Communication:
- Distribute internal memos and correspondence efficiently throughout the hospital.
- Assist with the delivery and collection of documents, mail, and packages.
- Direct patients and visitors in a friendly and professional manner to relevant departments within the hospital.
- Reception Area and Customer Service:
- Maintain a well-organized and clean reception area.
- Ensure Life Healthcare magazines and promotional materials are well presented.
- Assist with compiling patient pre-admission packs.
- General Support and Administration:
- Provide general support to the Admission Supervisor and hospital staff as needed.
- Perform other tasks assigned by the Reception Supervisor to ensure smooth operations.
- Flexibility and Adaptability:
- Work flexible hours, including weekends and overtime, according to operational requirements.
- Assist in emergency situations or when extra help is needed in patient transportation.
Ideal Candidate
The ideal candidate for the Porter position at Life Beacon Bay Hospital should possess the following qualifications, experiences, and personal attributes:
- Educational Qualification:
- Grade 12 (Matric)
- Experience and Knowledge:
- Previous experience in a healthcare environment or customer service role is advantageous.
- Knowledge of the private healthcare environment and its challenges is beneficial.
- Skills and Attributes:
- Customer Service Orientation: Friendly and helpful attitude towards patients, visitors, and staff.
- Communication Skills: Excellent verbal communication skills in English.
- Team Player: Ability to work well within a team and contribute to a positive work environment.
- Reliability and Trustworthiness: Punctual, dependable, and responsible.
- Organizational Skills: Ability to organize tasks efficiently and maintain accurate records.
- Adaptability and Flexibility: Ability to work flexible hours, including weekends and public holidays.
- Attention to Detail: High level of accuracy in daily tasks and patient information.
- Professionalism and Integrity: Ethical behavior and maintaining confidentiality.
- Additional Requirements:
- A valid driver’s license and PDP (Professional Driving Permit).
- Physical stamina and ability to perform tasks that require standing, walking, and lifting.
- Accuracy with figures and ability to work under pressure.
Role Responsibility
As a Porter at Life Beacon Bay Hospital, your key responsibilities include:
- Patient Transportation and Safety:
- Safely transporting patients between departments, ensuring their comfort and safety.
- Assisting patients with mobility, including wheelchairs and stretchers.
- Customer Service and Communication:
- Greeting and assisting patients and visitors with a friendly demeanor.
- Providing clear directions to various hospital departments.
- Administrative and General Support:
- Delivering correspondence and internal memos throughout the hospital.
- Assisting in compiling patient pre-admission packs.
- Maintaining a clean and organized reception area.
- Operational Efficiency:
- Ensuring the smooth flow of patients and documents within the hospital.
- Assisting the Admission Supervisor and other hospital staff as required.
- Compliance and Safety:
- Adhering to Life Healthcare’s safety and operational protocols.
- Ensuring the safe and efficient use of transportation equipment.
- Flexibility and Adaptability:
- Working flexible hours, including weekends and overtime, based on operational needs.
- Assisting during emergency situations or when additional help is required.
Skills and Attributes
To excel in this role, the following skills and attributes are essential:
- Customer Service Orientation:
- A friendly, approachable demeanor and a positive attitude towards patients and visitors.
- Ability to provide high-quality customer service with patience and empathy.
- Communication Skills:
- Excellent verbal communication skills in English.
- Ability to communicate effectively with patients, visitors, and hospital staff.
- Problem-Solving and Judgment:
- Analytical thinking and problem-solving abilities to handle complex situations.
- Ability to make quick and sound decisions in emergencies.
- Organizational Skills:
- Strong organizational skills to manage tasks efficiently.
- Ability to maintain accurate records and ensure timely delivery of correspondence.
- Adaptability and Resilience:
- Ability to handle stressful situations and work efficiently under pressure.
- Flexibility to work shifts, including weekends and public holidays.
- Professionalism and Integrity:
- High standards of ethical behavior and maintaining patient confidentiality.
- Demonstrating integrity and respect in interactions with patients and colleagues.
Application Details
If you are passionate about patient care, have exceptional communication skills, and enjoy working in a dynamic healthcare environment, apply now for the Porter position at Life Beacon Bay Hospital.
To Apply:
Email your detailed CV to Recruitment.Beaconbay@lifehealthcare.co.za. Ensure your application includes:
- A comprehensive CV with relevant qualifications and experience.
- A cover letter explaining why you are the ideal candidate for this position.
- Copies of relevant certificates and documentation.
Closing Date: Friday, February 21, 2025
Why Join Life Healthcare?
Life Healthcare is a leading private healthcare group known for its commitment to quality patient care and professional excellence. By joining Life Beacon Bay Hospital, you will be part of a dynamic team dedicated to enhancing patient care and well-being. Life Healthcare offers:
- Opportunities for career growth and development.
- Competitive salary and benefits.
- A supportive and inclusive work environment.
- Recognition and reward for exceptional performance.
Equal Opportunity Employer:
Life Healthcare is an Equal Opportunity Employer committed to diversity and inclusion. Applicants from designated groups, including people with disabilities, are encouraged to apply.
Conclusion
If you are dedicated to providing exceptional customer service, enjoy working with people, and are ready to contribute to the patient experience at Life Beacon Bay Hospital, apply today! This is your chance to be part of a team that strives for excellence in patient care.
Apply now and take the first step towards a rewarding career in healthcare!