Company: Clover SA
Industry: Fast-Moving Consumer Goods (FMCG)
Job Category: Customer Service
Location: Roodepoort, Gauteng, South Africa
Contract Type: Learnership (12 months)
Remuneration: Stipend offered (as per learnership standard)
EE Position: Yes – Persons with Disabilities Encouraged to Apply
Closing Date: 29 July 2025
Introduction
Clover, one of South Africa’s leading fast-moving consumer goods companies, is opening applications for its 2025 Call Centre Learnership Programme. This learnership presents an exciting opportunity for young, dynamic, and career-driven individuals to gain theoretical knowledge and practical workplace experience in a professional Customer Service Centre (CSC) environment. The programme is located at Clover’s Constantia Park Call Centre in Roodepoort, and is ideal for those who have recently completed Grade 12 and are passionate about starting a career in customer service and communication.
Through this structured learnership, Clover aims to invest in South African youth, empowering them with relevant skills that align with industry standards and increasing their employability. Successful participants will earn a nationally recognised NQF qualification upon completion, while gaining meaningful exposure to real-time customer engagement processes.
Job Description
The Clover Call Centre Learnership is a full-time programme designed to blend theoretical training with practical experience in a world-class Customer Service Centre. Learners will be trained to handle customer queries, process orders, promote products, and ensure high-quality service delivery.
Key duties during the learnership include:
- Handling inbound and outbound customer calls professionally
- Capturing customer orders accurately and timeously
- Resolving queries and complaints in coordination with internal stakeholders
- Promoting and selling Clover and principal brand products
- Ensuring all customer interactions meet quality standards and service level agreements
- Collaborating with team members to ensure overall departmental success
Participants will also attend formal classes as prescribed by the learnership to complete their NQF4 qualification, while applying their knowledge on the job through practical service delivery.
Ideal Candidate
This learnership is designed for youth who are passionate about customer service, eager to learn, and committed to developing a long-term career in the FMCG or contact centre industry. Candidates should be disciplined, proactive, and capable of working in a fast-paced environment.
To be eligible for consideration, applicants must meet the following requirements:
- South African citizen with a valid ID
- Matric / Grade 12 completed between 2020 and 2024
- Achieved a minimum of 55% in English and Mathematics or Mathematical Literacy
- Computer literate with strong MS Office skills
- Between 18 and 30 years of age
- Currently unemployed and not enrolled in any other learnership or education programme
- No previous participation in a learnership programme
- Residing in Roodepoort or surrounding West Rand areas (advantageous)
- No criminal record
- People living with disabilities are encouraged to apply (must submit proof of disability)
Role Responsibility
As part of the Customer Service Centre team, learners will play an integral role in maintaining Clover’s high customer service standards and delivering a seamless experience to all clients. Responsibilities include:
- Answering customer inquiries regarding orders, product availability, and deliveries
- Logging and resolving customer issues efficiently
- Communicating clearly and courteously with clients, both over the phone and via email
- Processing orders and confirming delivery schedules
- Identifying cross-selling opportunities and promoting new product ranges
- Following up on outstanding issues and escalating where necessary
- Informing stakeholders of potential delays or system issues
- Participating in team meetings and providing feedback for process improvements
- Supporting team objectives and company service goals
Skills and Attributes
To thrive in this role, candidates should demonstrate a balance of interpersonal and operational capabilities, including:
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution ability
- Attention to detail and accuracy in data capturing
- Ability to work under pressure and manage time effectively
- High emotional intelligence and empathy when engaging customers
- Professional demeanor and a customer-first mindset
- Initiative and a willingness to go the extra mile
- Strong numeracy and literacy skills
- Teamwork and collaboration
- Ability to work independently and follow instructions
Position Summary
The Clover CSC Learnership Programme 2025 is a golden opportunity for motivated South African youth to break into the professional world through one of the country’s most respected FMCG companies. This 12-month programme is specifically crafted to nurture young talent and shape the future of customer engagement in South Africa.
Participants will graduate with a strong foundation in customer service operations, enhanced communication skills, and hands-on experience in a live business environment. The combination of technical training and soft skills development makes this programme a critical career-launching step.
Not only does Clover provide best-in-class learnership opportunities, but the company is also known for its inclusive, supportive work culture that encourages growth, learning, and career development. Participants who successfully complete the programme may be considered for further employment opportunities within Clover, depending on business needs and individual performance.
If you are driven, eager to learn, and ready to begin a journey in the customer service industry, this opportunity is your perfect starting point. Submit your application before the deadline to be considered.
How to Apply
Applications can be submitted directly through Clover’s online careers portal. Ensure that you:
- Upload a comprehensive and updated CV
- Attach certified copies of your Grade 12 certificate and ID
- Include proof of address (if applicable)
- Submit doctor’s certificate if applying as a person with a disability
Only shortlisted candidates will be contacted. Preference will be given to candidates from designated groups in line with Clover’s employment equity goals.