Listing Reference: R32922
Listing Status: Open
Position Summary
Company: FirstRand Group
Industry: Banking and Financial Services
Job Category: Administration / Support
Location: Johannesburg, South Africa
Contract Type: Full-time, Permanent
Remuneration: Market-related (Not Specified)
EE Position: Yes – Employment Equity candidates and persons with disabilities are encouraged to apply
Closing Date: 02 June 2025
Introduction
Are you detail-oriented, organized, and passionate about delivering exceptional service in a fast-paced corporate environment? If so, FirstRand Group—one of South Africa’s leading banking institutions—is offering an exciting Administration Support opportunity at their Johannesburg offices. This role is ideal for professionals seeking to grow within a reputable financial institution known for innovation, inclusion, and customer excellence.
This position plays a crucial role in ensuring the smooth operation of administrative and support functions. You’ll work closely with multiple departments and senior stakeholders to streamline processes and contribute to FirstRand’s ongoing commitment to operational efficiency and customer satisfaction.
Job Description
The successful applicant will be responsible for providing efficient and effective administration support across a designated functional area. You will manage information, maintain documentation systems, and act as a key liaison between internal teams and external stakeholders.
Key responsibilities include:
- Providing administrative assistance that supports business goals and operational efficiency
- Resolving customer queries within set timeframes to enhance satisfaction
- Managing filing systems, reports, and records in accordance with audit and compliance guidelines
- Collaborating with various business units and end-users to implement innovative solutions
- Monitoring legislative and regulatory changes to ensure ongoing compliance
- Handling cost control and budget adherence
- Maintaining a high standard of governance in all aspects of your role
Ideal Candidate
The ideal candidate is an energetic and reliable team player who thrives in structured environments. You should be proactive in identifying opportunities for administrative improvement and eager to deliver results that contribute to overall business efficiency.
This role would suit a professional who:
- Is experienced in administrative support within a corporate or banking setting
- Is confident interacting with internal stakeholders, including project managers and senior leadership
- Has a passion for compliance, organization, and excellent customer service
- Enjoys working with systems, policies, and performance metrics
Role Responsibility
Your day-to-day responsibilities will include:
- Supporting various departmental operations with high attention to detail
- Drafting and implementing responses to legal and industry-related changes
- Ensuring all records and information are accurately captured and updated
- Managing documentation workflows and storage systems
- Coordinating with project teams and subject matter experts (SMEs)
- Upholding the department’s compliance with audit, legislative, and governance requirements
- Supporting customer queries, both internal and external, with timely and effective resolutions
- Assisting with reporting duties and compiling management information for decision-making
Skills and Attributes
To succeed in this position, candidates should possess the following core skills and characteristics:
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong knowledge of office systems and document control protocols
- Familiarity with banking/financial regulatory frameworks is advantageous
Soft Skills
- Excellent written and verbal communication
- High degree of accuracy and attention to detail
- Professionalism and discretion when handling sensitive information
- Ability to work under pressure and meet strict deadlines
- Strong interpersonal skills and the ability to work well in diverse teams
Organizational Attributes
- Self-starter with initiative and problem-solving ability
- Adaptive to change and open to continuous learning
- Committed to innovation and improving internal processes
- Client-centric mindset with a focus on adding value
Employee Development and Growth
FirstRand believes in the development of its people. As such, you will be encouraged to:
- Manage your own professional development
- Take part in team-based performance planning
- Engage with upskilling opportunities aligned to your job role
- Contribute to a positive, productive, and inclusive work culture
Employment Equity Commitment
This opportunity supports FirstRand Group’s transformation and employment equity objectives. The company welcomes applications from suitable candidates of designated groups. Individuals with disabilities are encouraged to voluntarily disclose their status, which will be treated with strict confidentiality unless legal disclosure is required.
Application Notes
- Applications close 02 June 2025
- Applications will not be accepted after the closing date
- All shortlisted candidates may be subject to background checks in line with the bank’s hiring policies
How to Apply
Interested candidates can apply through the official FirstRand careers portal or submit their application via the MyQ system for internal staff. Ensure that your application includes:
- A detailed and updated CV
- Certified copy of ID
- Any supporting qualifications or certificates
If you meet the job criteria and are passionate about working in a fast-paced administrative role, don’t miss this chance to be part of a progressive banking team in Johannesburg.
Conclusion
FirstRand is more than just a bank. It is a place where your administrative skills can thrive in an environment that values excellence, efficiency, and inclusivity. Whether you’re just starting out or looking to take your career to the next level, this role offers an exciting opportunity to contribute to one of South Africa’s most dynamic financial institutions.
Apply before the deadline and start your journey with FirstRand today!