Listing Reference: SI-254
Listing Status: Open
Company: Sun City Resort
Industry: Hotel / Catering / Hospitality / Leisure
Job Category: Food & Beverage Attendant
Location: Sun City Resort, Rustenburg, North West, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Not specified
Introduction
Sun City Resort invites qualified candidates to apply for the position of Food & Beverage Attendant (POOLED). This exciting opportunity offers hospitality professionals a chance to join one of South Africa’s premier resort destinations and contribute to delivering exceptional service to guests across various F&B operations.
The successful candidates will be part of a dynamic Food & Beverage Team responsible for ensuring that all guests experience excellent service, high-quality food and beverage offerings, and a memorable stay at Sun City Resort.
Job Description
The role of a Food & Beverage (F&B) Attendant is to deliver superior hospitality services in line with Sun International’s service standards. Successful candidates will work across multiple F&B outlets, including restaurant operations, banqueting operations, seminars, and the casino floor where applicable.
F&B Attendants will be responsible for preparing the service area, delivering food and beverage orders, managing customer interactions, preparing drinks, executing cashier functions, and ensuring that customer needs are met throughout their dining experience.
Positions Available: 31
Business Unit: Food & Beverage – Pooled Labour Department
Ideal Candidate
The ideal candidates for this position must have prior experience in customer service or hospitality environments and must demonstrate the ability to deliver high service standards, work within a team, and manage fast-paced service operations effectively.
Minimum requirements include:
- Grade 12 or equivalent qualification on the NQF framework
- At least 2 years of experience as a waiter, bartender, or other customer service roles in the hospitality industry
- Basic computer literacy
- Numeracy skills to handle cash transactions and billing processes
- Excellent verbal and written communication skills in English
- Physical fitness to handle operating equipment and work standing for extended hours
- Ability to work shifts, including weekends, evenings, and public holidays
- Open to rotational assignments across different F&B outlets based on operational needs
Role Responsibility
As part of the Food & Beverage team, successful candidates will take on multiple responsibilities across preparation, service delivery, beverage management, and customer engagement:
Prepared Work Area:
- Conduct mise-en-place and place settings prior to service
- Prepare restaurant, conference, and banqueting facilities according to event requirements
- Inspect floor appearance, operating equipment, and system functionality
- Clean assigned work areas and ensure hygiene standards are maintained
- Participate in stocktakes, inventory control, and report any anomalies
- Comply with health, safety, hygiene, and environmental regulations
Delivered Food Services:
- Stay updated on menu items, food products, cooking trends, and guest offerings
- Take guest food orders accurately and capture them in the ordering system
- Explain menu items and make recommendations to guests
- Coordinate special requests with kitchen staff
- Serve food to guests and ensure proper presentation standards are met
- Clear tables, provide billing, process payments, and conduct cash-ups
- Upsell promotional food items and provide excellent table service
Prepared and Delivered Beverage Services:
- Stay informed on beverage products, trends, and preparation methods
- Take and place beverage orders correctly and efficiently
- Prepare and serve beverages according to guest orders and standards
- Clear used glasses and clean the beverage area
- Administer billing, cashiering, and end-of-shift cash-ups
- Complete beverage stock sheets, daily counts, and report any discrepancies
- Report breakages and adhere to bar inventory management protocols
- Promote upselling opportunities for beverages and cocktail specials
Customer Engagement:
- Greet guests warmly, acknowledging arrivals and departures with professionalism
- Interact with guests throughout service, identifying customer preferences and delivering solutions
- Educate guests on Sun City Resort facilities, reward programs, and promotions
- Handle customer complaints and escalate issues where necessary to management
- Foster a positive customer experience to ensure guest satisfaction
Skills and Attributes
Candidates must demonstrate a combination of technical, interpersonal, and behavioural competencies to succeed in this role.
Key competencies include:
- Knowledge of food and beverage products and service delivery
- Ability to operate food service and bar equipment safely and efficiently
- Barrister and beverage preparation skills
- Basic stock control and inventory procedures
- Upselling techniques to promote food and beverage specials
- Cashiering and point-of-sale system proficiency
- Effective English communication skills (both verbal and written)
- Excellent customer service orientation
- Teamwork and collaboration skills
- Professional appearance, punctuality, and positive attitude
- Initiative and problem-solving abilities
- Ability to adapt to different F&B outlets as per operational demands
- Understanding of health, safety, and hygiene regulations
Position Summary
The Food & Beverage Attendant (POOLED) role at Sun City Resort offers a rewarding opportunity to join one of South Africa’s most prestigious hospitality brands. Successful candidates will become part of a highly professional, guest-focused team responsible for delivering exceptional experiences to all visitors.
The role provides:
- Permanent employment with Sun City Resort
- Exposure to multiple F&B service areas across the property
- Opportunities to learn and grow within South Africa’s premier hospitality sector
- Interaction with diverse clientele from local and international markets
- Professional development through training, mentorship, and team collaboration
- Stable employment with competitive, market-related remuneration packages
F&B Attendants will work closely with restaurant teams, kitchen staff, beverage managers, and guests to ensure all customer interactions meet Sun City Resort’s service standards, contributing to an outstanding guest experience.
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How to Apply
Interested candidates who meet the minimum requirements are encouraged to apply for these permanent positions by following the Sun International recruitment process. Applications should include:
- Updated CV highlighting relevant hospitality and customer service experience
- Certified copies of relevant qualifications (Grade 12 Certificate)
- Contactable references
Applicants should regularly check Sun International’s official careers page for updates and vacancy listings.
Work Conditions and Special Requirements:
- Ability to work shifts, weekends, evenings, and public holidays as required
- Physically able to lift and handle operating equipment safely
- Flexibility to rotate between different outlets or service areas based on business needs