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Department of Labour UIF Claims Officer Posts (X67 Posts)

GOVERNMENT JOBS, VACANCIES 0

Listing Reference: CIRCULAR 20 OF 2025 – UI CLAIMS OFFICER POSTS
Listing Status: Open

Company: Department of Employment and Labour
Industry: Government / Public Sector / Social Security Administration
Job Category: UI Claims Officer / Entry-Level Government Posts
Location: KwaZulu-Natal, South Africa (Various Labour Centres and Satellite Offices)
Contract Type: Full-Time, Permanent
Remuneration: R269 499 per annum
EE Position: Yes
Closing Date: 30 June 2025 (16:00 walk-in applications and 00:00 online submissions)

Introduction
The Department of Employment and Labour is inviting unemployed South African youth to apply for UI Claims Officer positions (X67 posts) as advertised under Circular 20 of 2025. These vacancies are available at various labour centres and satellite offices across KwaZulu-Natal, providing qualified individuals with an opportunity to join the public sector and contribute to the efficient processing of Unemployment Insurance Fund (UIF) claims.

This recruitment drive forms part of the department’s national commitment to improving service delivery, creating employment opportunities, and ensuring timely processing of UIF benefits for citizens in need.

Job Description
The role of a UI Claims Officer is primarily focused on processing, assessing, and managing Unemployment Insurance Fund claims submitted by employers and employees. Appointed officers will play a critical role in ensuring that UIF applicants receive their benefits fairly, timeously, and in compliance with applicable legislation and policies.

Key duties will include receiving, verifying, assessing, and processing UIF claims; handling employer and employee registrations; resolving customer enquiries; and ensuring that accurate and compliant administrative processes are followed in line with the Public Service Regulations and Batho Pele principles.

Vacancies Breakdown by Location:

  • Dundee Labour Centre – Ref No: HR4/4/5/33 (X6 Posts)
  • Estcourt Labour Centre – Ref No: HR4/4/5/34 (X5 Posts)
  • Kokstad Labour Centre – Ref No: HR4/4/5/35 (X6 Posts)
  • Ladysmith Labour Centre – Ref No: HR4/4/5/36 (X5 Posts)
  • Newcastle Labour Centre – Ref No: HR4/4/5/37 (X5 Posts)
  • Greytown Satellite Office – Ref No: HR4/4/5/38 (X4 Posts)
  • Pinetown Labour Centre – Ref No: HR4/4/5/39 (X2 Posts)
  • Port Shepstone Labour Centre – Ref No: HR4/4/5/40 (X3 Posts)
  • Richards Bay Labour Centre – Ref No: HR4/4/5/41 (X1 Post)
  • Richmond Satellite Office – Ref No: HR4/4/5/42 (X6 Posts)
  • Stanger Labour Centre – Ref No: HR4/4/5/43 (X4 Posts)
  • Ulundi Labour Centre – Ref No: HR4/4/5/44 (X4 Posts)
  • Jozini Satellite Office – Ref No: HR4/4/5/45 (X6 Posts)
  • Verulam Labour Centre – Ref No: HR4/4/5/46 (X3 Posts)
  • Vryheid Labour Centre – Ref No: HR4/4/5/47 (X5 Posts)
  • Pongola Satellite Office – Ref No: HR4/4/45/48 (X2 Posts)

Ideal Candidate
The Department of Employment and Labour seeks to recruit young, unemployed individuals who meet the following minimum criteria:

  • Must be a South African citizen
  • Must hold a completed Grade 12 / Senior Certificate qualification
  • Must have 0 to 6 months of work experience (entry-level posts welcome)
  • Must possess basic knowledge of UIF legislation, Public Service Regulations, and Batho Pele principles
  • Must not have previously participated in another internship or permanent appointment within the public service for the same job title
  • Must have excellent communication, customer service, and interpersonal skills
  • Must be proficient in computer literacy with basic administrative skills

Role Responsibility
UI Claims Officers will be responsible for multiple administrative functions related to UIF service delivery. Daily duties include:

  • Receiving, verifying, and processing UIF claims submitted by employers and employees
  • Ensuring claims are assessed, approved, or rejected based on legislative compliance and eligibility criteria
  • Registering employers and verifying employee declarations within the UIF database
  • Issuing approved UIF payments to eligible beneficiaries
  • Handling client enquiries in a professional and efficient manner
  • Performing all related administrative functions, including maintaining records and compiling reports
  • Liaising with internal and external stakeholders to resolve UIF-related queries
  • Ensuring excellent service delivery that aligns with the department’s Batho Pele service standards
  • Performing additional tasks as assigned by supervisors or managers in support of UIF operations

Skills and Attributes
Successful candidates must demonstrate strong personal and professional attributes, including:

  • Excellent verbal and written communication skills
  • Good understanding of customer relations and public service values
  • Ability to apply decision-making and problem-solving skills when assessing claims
  • Knowledge of relevant UIF policies, regulations, and service delivery standards
  • Strong computer literacy and data capturing abilities
  • Professionalism, discretion, and integrity in dealing with sensitive information
  • High levels of responsibility and attention to detail
  • Ability to work under pressure while maintaining service quality
  • Good time management and ability to multitask

Position Summary
The UI Claims Officer Posts (X67) provide a valuable opportunity for South African youth to secure permanent employment within the public sector while gaining important administrative, financial, and customer service experience. This recruitment drive allows successful candidates to play a meaningful role in processing UIF benefits that support unemployed workers nationwide.

Appointed UI Claims Officers will benefit from:

  • Full-time employment in the public sector
  • Annual salary of R269 499 per annum
  • Professional development in UIF legislation, claims processing, and customer service
  • An opportunity to serve South African citizens by supporting national employment initiatives
  • Access to government pension and medical aid benefits upon permanent appointment

How to Apply
Applicants must submit the following documents:

  • Completed Z83 application form
  • Updated CV (Curriculum Vitae)
  • All documents must be combined into one PDF document for submission
  • Applications must clearly reflect the post title and reference number as stated for the specific vacancy

Application Submission:

Applications can be submitted via email (per location) as follows:

SEE ALSO: Kruger National Park Internships 2025

Walk-in applications:
Can be delivered to the relevant Labour Centres before 16:00 on 30 June 2025.

Online applications:
Must be submitted before 00:00 on 30 June 2025.

Important Notes:

  • Late or incomplete applications will not be considered
  • Applicants who do not receive any response within a reasonable period after the closing date may consider their applications unsuccessful
  • The department reserves the right to withdraw or not fill any post

Click to download DPSA Circular 20 of 2025 (PDF)