Company: Cashbuild
Industry: Retail
Job Category: General Assistant / Merchandising
Location: South Africa (specific region not provided)
Contract Type: Permanent – Shift Work
Remuneration: Market-related
EE Position: Yes
Closing Date: Not Specified
Introduction
An exciting opportunity exists for a dedicated and enthusiastic General Retail Assistant / Merchandiser to join a fast-paced retail team. This entry-level position is ideal for individuals passionate about customer service, visual merchandising, and retail operations. If you enjoy working in a team-driven environment, are detail-oriented, and thrive in high-pressure situations, this role is for you.
The primary function of this position is to ensure outstanding customer service, maintain fully merchandised displays, and uphold housekeeping and safety standards within your designated area in the store.
Job Description:
The General Retail Assistant will provide comprehensive customer service in-store, ensure merchandise is correctly stocked and labelled, and uphold housekeeping and safety protocols in alignment with the company’s operational standards. Responsibilities also include managing stock loss, identifying damaged items, and reporting discrepancies.
Ideal Candidate:
This position is ideal for someone who:
- Is energetic, punctual, and dependable
- Has a passion for retail and customer engagement
- Pays close attention to detail
- Can multitask under pressure and meet merchandising deadlines
- Works well in team environments
- Is available for shift work, including weekends and public holidays
Role Responsibility:
Customer Service:
- Assist and advise customers on correct product choices
- Respond to customer questions and complaints with professionalism
- Create a welcoming and supportive shopping experience
- Maintain a friendly and helpful attitude at all times
Merchandising Standards:
- Ensure shelves are fully stocked and follow layout plans (planograms)
- Restock items promptly and safely after delivery
- Arrange bulk stock in designated areas to meet store display requirements
- Maintain accurate and visible shelf price labelling
Housekeeping:
- Keep your assigned area clean, tidy, and free of hazards
- Ensure customers can move freely without obstacles or risk of injury
- Complete all daily checklists including canteen and hygiene area duties
Safety (OHSA) Compliance:
- Always use required safety gear
- Ensure racking and stock displays are safe for both staff and customers
- Immediately report safety concerns or stock discrepancies to the store manager
Stock Loss Management:
- Identify and report damaged or expired stock
- Monitor stock levels and assist in loss prevention activities
Skills and Attributes:
- Customer Focus:
- Friendly, polite, and professional demeanour
- Approaches customer queries with a helpful, can-do attitude
- Communication Skills:
- Fluent in English and the dominant local language
- Clear verbal and written communication
- Organizational Skills:
- Able to perform basic math for pricing and stock count accuracy
- Attention to detail when arranging merchandise and completing tasks
- Adaptability:
- Comfortable working under pressure in a busy store environment
- Willing to work flexible hours, including weekends and holidays
Qualifications:
- Minimum:
- Grade 10 or NQF Level 3 with at least 1 year related retail experience
- Alternatively:
- Grade 12 / Matric without experience (training will be provided)
Additional Requirements:
- Valid South African ID or Work Permit
- Willingness to undergo training and continuous development
- Demonstrated integrity, responsibility, and attention to detail
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Position Summary
This position offers an opportunity for passionate retail workers to grow within a team that values accuracy, professionalism, and personal development. The General Assistant plays a key role in creating a clean, organized, and customer-friendly shopping environment while complying with store safety and merchandising protocols.
This role is perfect for individuals looking to start or expand a retail career in South Africa’s competitive retail space. The role promises daily variety, people engagement, and the chance to develop essential customer service and operational skills.
Core Values:
- Integrity: Adheres to promises and ethical standards, handles sensitive information responsibly
- Accuracy: Attentive to details and strives for error-free work
- Client Focus: Committed to solving customer needs and offering exceptional service
- Personal Development: Actively seeks opportunities to improve, learn, and grow through feedback and training
How to Apply:
Candidates who meet the above requirements should submit their application via the official company careers platform or in-store HR representative. Ensure all documents are updated and submitted before the specified deadline (if provided).