The Midvaal Local Municipality is seeking passionate and motivated individuals to join their team as Call Centre Agents in Meyerton, South Africa. This is a fixed-term contract opportunity ending in September 2028, offering candidates the chance to provide essential customer service support to the community while gaining valuable experience within a municipal environment.
Job About
The role of a Call Centre Agent at Midvaal Local Municipality involves handling incoming calls, registering complaints, dispatching service requests, and ensuring that customers receive professional feedback and assistance. This position is designed for individuals with excellent communication and customer service skills who can thrive in a pressurised environment while ensuring compliance with municipal service standards.
Job Position: Call Centre Agent
Job Type: Fixed Term Contract (ending 30 September 2028)
Location: Meyerton, Gauteng
Salary: R151 420.20 per annum (excluding benefits)
Qualification
- Grade 12
- Call Centre Support/Contact Centre and/or Business Process Support Certificate
- Fully bilingual in Afrikaans and English; knowledge of isiZulu or Sesotho will be an added advantage
- Computer literacy essential
Experience
- At least 2 years’ relevant experience in call centre, customer service, or a similar pressurised environment dealing with complaints and inquiries
- Knowledge of the Midvaal Local Municipality and its municipal area will be a strong recommendation
- Experience in office administration and customer relationship management will be beneficial
Key Performance Areas
- Provide comprehensive call centre functions, including receiving and dispatching calls, registering complaints, and giving feedback to customers
- Reach and exceed customer service goals set by the municipality
- Ensure compliance with the municipality’s service charter and turnaround times on complaints
- Enhance the customer service experience through professional and polite communication
- Handle ad hoc administrative tasks and responsibilities assigned by management
- Work on a shift basis, including Day Shift (06:00–14:00) and Afternoon Shift (14:00–22:00)
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How to Apply
- Only applicants residing within the jurisdiction of the Midvaal Local Municipality will be given preference
- Candidates must apply online via the Midvaal Local Municipality official website: www.midvaal.gov.za
- Ensure your CV is complete, clear, and legible, as incomplete or unclear applications will be disqualified
- Closing Date: 19 August 2025 at 12:00
- For any queries, contact Human Resources at (016) 360-7435 / 7432 / 7557 / 7569
- Shortlisted candidates will undergo background screening, including verification of qualifications, criminal checks, and security vetting
- Candidates with foreign qualifications must submit a SAQA equivalence letter
- Persons with disabilities are encouraged to apply, and preference will be given to applicants that support employment equity and representativeness targets
Click Here to Apply
Midvaal Local Municipality is Hiring x6 Call Center Agents 2025