1. General Assistant(External Applications Only) X7 Posts
Listing Reference: GA_EXT2025
Listing Status: Open
Position Summary
Company: [Company Name – Typically a Retail/FMCG Entity]
Industry: Retail / FMCG
Job Category: General Assistant
Location: South Africa (Various Locations)
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
An exciting opportunity has become available for an experienced General Assistant to join a leading retail team. This role is ideal for individuals who are passionate about customer service, have a keen eye for detail, and are willing to take responsibility for merchandising, housekeeping, and ensuring a safe shopping environment for customers.
The General Assistant plays a vital role in the overall customer experience, providing support to customers and ensuring the store’s operational standards are upheld at all times. If you are hardworking, dedicated, and eager to contribute to a high-performing team, this role is your opportunity to grow in a dynamic retail environment.
Job Description
The General Assistant is responsible for delivering excellent customer service, merchandising stock according to store standards, and ensuring the store environment is clean, safe, and welcoming. This position involves assisting customers with product inquiries, shelf stocking, price labeling, and ensuring compliance with store safety and housekeeping protocols.
Key Responsibilities
- Customer Service
- Provide friendly and helpful customer service
- Advise and assist customers with product choices and queries
- Assist with and resolve basic customer complaints
- Merchandising Standards
- Merchandising bulk stock safely and according to the store layout plan
- Ensure your area is fully merchandised in line with the store planograms
- Maintain accurate shelf price labeling in your designated area
- Housekeeping
- Ensure your area is free of obstacles and stock is merchandised promptly
- Complete checklists as required (Canteen, Toilet/Showers schedule)
- Maintain a clean and hazard-free environment for customers and staff
- Safety (OHSA) Compliance
- Use safety gear and adhere to Occupational Health and Safety standards
- Ensure merchandise is stored and displayed safely for easy customer access
- Report safety hazards or discrepancies to the Store Manager immediately
- Stock Loss Control
- Report damaged stock and discrepancies to the Store Manager
- Assist in controlling stock loss by adhering to store procedures and policies
- Drive for Results
- Achieve set targets and complete work accurately
- Follow through on commitments and deliver work according to company standards
- Problem-Solving and Decision Making
- Identify and resolve issues proactively, escalating when necessary
- Make decisions within company policies and set timelines
- Planning and Prioritization
- Plan tasks within the framework of operational policies and daily objectives
- Handle Pressure
- Perform consistently under pressure and manage high workloads effectively
- Collaboration and Communication
- Work collaboratively with team members, demonstrating courtesy and effectiveness
- Share relevant information with stakeholders and contribute to a positive work environment
- Address daily conflicts professionally and maintain company values in communication
Ideal Candidate
The ideal General Assistant is reliable, customer-centric, and enthusiastic about working in a fast-paced retail environment. You must demonstrate strong work ethic, problem-solving ability, and the willingness to perform multiple tasks to meet the needs of the business.
Minimum Requirements
- Educational Qualification:
- Minimum Grade 10 (NQF 3) with one year of work-related experience
- Grade 12 without prior work experience
- Language Proficiency:
- Ability to communicate effectively in English
- Proficiency in the dominant language spoken in the area where the position is available
- Legal Requirements:
- Valid South African ID or a valid work permit
- Technical Skills:
- Ability to perform basic mathematical calculations accurately
- Basic computer literacy will be an advantage
- Work Conditions:
- Willingness to work retail hours, including weekends and public holidays
- Ability to work under pressure and meet deadlines
- Physically fit to perform manual handling tasks
- Experience (Preferred):
- Previous experience in customer service, merchandising, or retail store operations
- Product knowledge in building materials will be advantageous
Role Responsibility
As a General Assistant, your responsibilities will include but are not limited to:
- Assisting customers with finding products and providing accurate product information
- Merchandising products according to store standards and safety regulations
- Maintaining accurate pricing on all shelves and ensuring promotional items are displayed correctly
- Participating in stock counts and maintaining accurate records
- Assisting with store maintenance, including cleanliness and safety compliance
- Reporting discrepancies or hazards immediately to the store manager
- Working collaboratively with other store staff to deliver high levels of customer satisfaction
- Completing daily checklists for canteen areas, toilets/showers, and other common areas
Skills and Attributes
- Customer Service Excellence: Approachable, helpful, and responsive to customer needs
- Attention to Detail: Ensuring merchandise is displayed accurately and pricing is correct
- Safety Awareness: Knowledge of Occupational Health and Safety procedures and adherence to them
- Communication: Clear and effective verbal communication with customers and team members
- Problem-Solving: Identifying issues and taking appropriate action to resolve them
- Decision-Making: Making informed decisions based on company policies and customer service best practices
- Collaboration: Team player who works well with colleagues, suppliers, and customers
- Work Ethic: Committed to completing tasks efficiently and accurately
- Time Management: Managing time effectively to meet operational targets and deadlines
- Adaptability: Handling pressure and adjusting to the store’s changing needs
Why Join Us?
By joining our team as a General Assistant, you will:
- Be part of a leading retail organization with opportunities for growth and development
- Gain valuable experience in customer service, merchandising, and retail operations
- Work in a collaborative and dynamic environment that fosters personal and professional growth
- Contribute to the success of a store that prioritizes customer service and workplace safety
- Enjoy the stability of a permanent role with competitive remuneration
How to Apply
Interested candidates should prepare and submit the following documents:
- A signed application letter clearly indicating the position applied for
- A comprehensive curriculum vitae (CV) detailing relevant experience and qualifications
- Certified copies of South African ID and qualifications
- Applications may be submitted in person at the designated store or through the company’s online recruitment portal (if available)
Closing Date
Applications are open and will remain so until the positions are filled. Early submissions are encouraged to avoid missing out on this opportunity.
Take the Next Step
If you are ready to take on the challenge of a General Assistant role, apply today and become part of a team committed to delivering outstanding customer service and operational excellence in the retail space!
2. Assistant Manager (External Applications Only) x 2 Posts
Listing Reference: 2011146203-AM
Listing Status: Open
Position Summary
Company: [Company Name]
Industry: FMCG / Retail
Job Category: Assistant Manager
Location: South Africa (Store-Specific Locations)
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
An exciting opportunity exists for a highly motivated and dynamic Assistant Manager within the FMCG/Retail industry. This role is ideal for an individual looking to grow their leadership skills in store management, while contributing to the success and profitability of a retail environment.
The Assistant Manager will support the Store Manager in overseeing store operations, ensuring compliance with business strategies, and driving sales and profitability. The role requires strong leadership abilities, administrative expertise, and a focus on customer satisfaction.
Job Description
The Assistant Manager is responsible for ensuring the store operates efficiently, providing exceptional customer service, and maintaining store profitability. This role will include leadership responsibilities, stock and asset control, health and safety compliance, and human resources management within the store environment.
Key Responsibilities
- Strategic Store Management
- Assist the Store Manager in developing and implementing the Store Business Plan in alignment with company strategy
- Support in achieving market share growth and sales budgets by category
- Promote customer loyalty programmes (VIC, charge cards, etc.)
- Distribute and manage advertising material to ensure market efficiency
- Develop proactive action plans to protect and grow market share
- Customer Service
- Implement and monitor the Customer Service Strategy
- Maintain customer audit scores above 95%
- Ensure reliable and prompt customer delivery services
- Grow and maintain the VIC client base
- Analyze and act on customer surveys, implementing improvements where necessary
- Asset and Stock Control
- Manage and control shrinkage within the store
- Assist with wall-to-wall stock take processes
- Ensure accurate control over stock movements, including IBTs, returns, and receiving
- Manage the Petty Cash and Debtors book effectively
- Oversee cash management, including daily banking, cheques, credit cards, and handling of shortages and overs
- Fixed Asset Control
- Maintain and protect store infrastructure (racking, displays, signage, forklifts, IT equipment, etc.)
- Ensure operational readiness and maintenance of key assets, including forklifts and generators
- Human Resource Management
- Assist in the recruitment and induction of employees
- Implement training and development initiatives in line with store and divisional strategies
- Manage succession planning and career pathing within the store
- Maintain open communication with employees through CARE meetings and Employee Committees
- Ensure compliance with Labour Relations legislation and manage employee relations effectively
- Safety (OHSA) Compliance
- Manage store safety standards in line with the OHSA Act
- Complete required checklists and appoint Safety Representatives
- Record and report incidents timeously
- Ensure customer and employee safety through physical controls and adherence to safety protocols
- Trading Standards & Housekeeping
- Maintain high standards of housekeeping and merchandising
- Implement and monitor planograms
- Ensure the yard and parking areas meet company standards
- Profitability & Financial Management
- Achieve the store’s operating income budget
- Manage the store in line with the Financial Model, benchmarks, and budgets
- Implement corrective action plans to ensure adherence to audit standards and company policies
- Leadership and Vision
- Set clear goals for the department and develop action plans to achieve them
- Motivate and guide employees to align with the store’s vision, mission, and values
- Proactively address issues and risks that may affect store performance
Ideal Candidate
The ideal candidate for the Assistant Manager role is a results-driven leader with a passion for retail management and operational efficiency. You should possess strong communication skills, an ability to influence stakeholders, and a focus on team development and customer satisfaction.
Minimum Requirements
- Grade 12
- Minimum 2 years of retail management experience
- Valid Driver’s License
- Valid South African ID or work permit (local)
- Own transport and cell phone
- Proficiency in basic computer skills
- Strong accounting and administrative skills
- Knowledge of Health and Safety (OHSA) legislation
- Strong human resources management skills
- Ability to work under pressure, including weekends and public holidays
Role Responsibility
As an Assistant Manager, your responsibilities will include supporting the Store Manager with the following:
- Implementing operational plans and ensuring adherence to policies and procedures
- Overseeing daily store operations and managing customer service standards
- Ensuring the store achieves performance targets and financial objectives
- Recruiting and developing high-performing teams
- Implementing health and safety regulations to protect customers and staff
- Managing shrinkage, stock control, and asset protection
- Ensuring effective communication and collaboration within the team
- Handling conflict resolution and maintaining a positive work environment
- Driving sales growth and maintaining market competitiveness
Skills and Attributes
- Leadership and Vision: Ability to motivate teams and provide clear direction
- Strategic Thinking: Proactive planning and execution to achieve business objectives
- Problem-Solving: Identifying root causes and developing practical solutions
- Decision-Making: Making timely decisions within company policy frameworks
- Communication: Strong interpersonal and communication skills across all levels
- Customer Focus: Ensuring customer satisfaction through service excellence
- Financial Acumen: Managing store finances in line with company budgets
- Performance Management: Setting goals and holding employees accountable
- Human Resource Development: Mentoring and coaching to promote team growth
- Adaptability and Resilience: Handling pressure and maintaining composure under challenging circumstances
- Collaboration: Building relationships with colleagues, stakeholders, and customers
- Innovation and Change Management: Leading initiatives to improve store performance
Why Join Us?
By joining the team as an Assistant Manager, you will:
- Work in a fast-paced retail environment with opportunities for career growth and advancement
- Lead and manage a high-performing team
- Contribute to the success and profitability of a growing retail business
- Receive competitive remuneration and potential for performance-based rewards
- Gain hands-on experience in store management, strategic planning, and leadership
- Be part of a company that values integrity, accountability, and customer service excellence
How to Apply
Interested applicants should prepare and submit the following documents:
- A comprehensive CV detailing relevant experience and qualifications
- Certified copies of Grade 12 Certificate, Driver’s License, and South African ID/Work Permit
- Applications can be submitted via the company’s careers portal or hand-delivered to the designated store
Closing Date
Applications remain open until the position is filled. Early applications are encouraged to avoid disappointment.
Take the Lead in Your Career
If you are an experienced retail professional with a passion for leadership, customer service, and store operations, this Assistant Manager opportunity is your chance to shine. Apply now and become a vital part of a team that is driving success and delivering excellence!
3. Cashier (External Applications Only) X 2 Posts
Great! I will prepare a comprehensive job listing for the Cashier position, ensuring it includes all relevant details and meets industry standards for clarity and SEO optimization.
I’ll notify you once it’s ready.
Listing Reference: CASH-FS-001
Listing Status: Open
Position Summary
- Company: Leading Retail/FMCG Company (South Africa)
- Industry: Retail / Fast-Moving Consumer Goods (FMCG)
- Job Category: Cashier / Point of Sale (POS) Operations
- Location: Bloemfontein, Free State, South Africa
- Contract Type: Permanent
- Remuneration: Market-Related Salary
- EE Position: Yes
- Closing Date: 31 March 2025
Introduction
Are you a friendly, reliable individual with a passion for customer service and attention to detail? We are looking for an experienced Cashier to join our retail team in Bloemfontein, South Africa. As a Cashier, you will be the face of our store at checkout – ensuring every customer transaction is handled accurately and efficiently. This role is crucial for accurate handling of Point of Sale (POS) transactions, delivering excellent customer service during the checkout process, and maintaining store security by verifying that all merchandise is paid for before leaving the store. In this position, you’ll contribute to a positive shopping experience and help uphold the integrity and safety of our store’s operations.
Job Description:
- Accurate POS Transactions: Accurately process all POS transactions, scans, and customer payments (cash, card, mobile, etc.) with a focus on speed and accuracy.
- Stock Control at Checkout: Ensure all goods and stock items pass through the POS system (barcodes scanned or keyed in) before they leave the store, preventing shrinkage and losses.
- Cash Handling: Maintain correct handling of cash at all times, including managing the float, handling petty cash transactions, and performing daily cash-ups and reconciliations.
- Customer Service: Assist customers promptly and courteously at checkout – bagging items, answering questions, and addressing any issues to ensure customer satisfaction.
- Query Resolution: Handle customer queries or price checks professionally and direct customers to the relevant store personnel or departments for further assistance when necessary.
- Safety and Security Compliance: Adhere to all security, loss prevention, and safety protocols. Ensure compliance with the Occupational Health and Safety Act (OHSA) and company policies to maintain a safe checkout area and prevent any security breaches.
Ideal Candidate:
- Education & Experience: Grade 12 (Matric) certificate, or a minimum of 1 year of experience in a cashier or retail sales role. Previous exposure to a fast-paced retail environment is advantageous.
- Language Skills: Proficiency in English and the dominant local language (both spoken and written) to communicate effectively with a diverse customer base.
- Numeracy & Admin Skills: Basic mathematical skills for handling cash and making change. Comfortable with basic administrative tasks and operating POS systems or cash registers.
- Work Availability: Ability to work retail hours, including weekends, public holidays, and shift work as required. Must thrive in a fast-paced environment and be willing to assist during peak store hours.
- Soft Skills: Strong problem-solving abilities and sound decision-making skills on the spot. Excellent communication and interpersonal skills to engage with customers and team members in a friendly, professional manner.
Role Responsibilities:
- Cash Handling: Take ownership of your cash drawer by balancing the register at the start and end of shifts. Perform accurate daily cash-ups and secure all cash drops in the drop safe as per company procedures.
- Customer Service: Deliver fast, efficient, and friendly checkout service. Greet every customer, handle transactions swiftly, and thank customers for their purchase, ensuring a positive final impression of the store.
- Administration: Complete all necessary paperwork and administrative tasks related to cashiering. This includes signing off shift logs, filling out deposit slips, and filing relevant documents for auditing purposes.
- Safety & Security: Follow all company policies regarding security and loss prevention. Stay vigilant at the till points to deter theft or fraud, and report any suspicious activities. Adhere to OHSA guidelines by keeping your work area clean, organized, and free of hazards.
- Operational Excellence: Strive for 100% accuracy in all POS transactions. Double-check prices and item quantities, minimize errors or voids, and maintain efficiency to reduce customer waiting times. Contribute to a well-organized checkout process and assist in training new cashiers if required.
Skills and Attributes:
- Numeracy & Attention to Detail: Excellent numeracy skills with a keen eye for detail to handle cash and credit transactions accurately. Ability to quickly spot discrepancies and correct errors in pricing or change.
- Data Entry Speed: Fast and accurate data entry skills for scanning and inputting product codes. Comfortable using POS software, barcode scanners, and credit card machines.
- Integrity & Trustworthiness: A high level of honesty and integrity in handling financial transactions. Trustworthy in managing company funds and customer payments, with zero tolerance for fraud or theft.
- Communication & Teamwork: Effective communication skills to interact with customers and coworkers. A team player who can coordinate with floor staff or managers when issues arise at checkout.
- Pressure Handling: Ability to work well under pressure during peak hours or sales rushes. Maintains composure and efficiency when facing long lines, ensuring each customer still receives excellent service.
- Customer-Focused Attitude: Friendly, approachable, and patient demeanor. Passionate about providing a great customer experience and willing to go the extra mile to assist shoppers.
How to Apply:
Interested candidates should submit their applications by the closing date. Please send the following documents as part of your application:
- A comprehensive CV (Curriculum Vitae) outlining your education and work experience.
- Certified copies of your ID/passport and Grade 12 certificate (or any other relevant qualifications).
- Any additional supporting certificates or reference letters (if available).
Email your application to hr@retailfmcg.co.za with the subject line “Cashier Position Application – [Your Name] – REF: CASH-FS-001”. Alternatively, you can apply online through our careers portal on the company website.
Closing Date: 31 March 2025. Early applications are encouraged. Only shortlisted candidates will be contacted for interviews. If you do not hear from us within 2 weeks after the closing date, please consider your application unsuccessful.
Join our team and become a vital part of our store’s success as a trusted Cashier. We look forward to reviewing your application!
We wish you all the best with your Applications