Listing Reference: ABSA_CustomerServiceClerk_2025
Listing Status: Online
Position Summary
Company: Absa Group
Industry: Banking & Financial Services
Job Category: Customer Service & Support
Location: Beaufort West (Hybrid Remote)
Contract Type: Full-Time Permanent
Remuneration: Market-Related
EE Position: Yes
Apply By: 10 March 2025
Introduction
Absa Group is seeking a Customer Service Clerk to join its dynamic team in Beaufort West. This is an exciting opportunity for individuals passionate about customer service, financial solutions, and banking operations.
As a Customer Service Clerk, you will be responsible for handling customer queries, improving service processes, ensuring compliance, and delivering top-tier banking experiences. If you thrive in a fast-paced banking environment and enjoy solving customer concerns while maintaining operational efficiency, this is the role for you!
Job Description
The Customer Service Clerk will be the first point of contact for customers, ensuring smooth and efficient interactions while maintaining banking compliance and operational standards.
Key Responsibilities:
- Customer Service Excellence
- Respond to customer inquiries, complaints, and service requests
- Deliver high-quality service aligned with Absa’s customer experience strategy
- Ensure prompt, accurate, and professional resolution of customer issues
- Process Optimization & Risk Management
- Support process improvements to enhance client servicing efficiency
- Ensure compliance with Absa’s risk and regulatory policies
- Monitor and mitigate risks related to customer transactions and banking procedures
- Stakeholder Engagement
- Build and maintain professional relationships with customers and internal teams
- Collaborate with stakeholders to resolve service issues efficiently
- Personal & Professional Development
- Take initiative in self-learning and career development
- Stay up-to-date with Absa’s banking products, policies, and digital services
Ideal Candidate
The ideal Customer Service Clerk is an individual who:
- Enjoys working with customers and solving their banking concerns
- Thrives in a hybrid remote work environment with strong time management skills
- Pays attention to detail and ensures compliance with banking regulations
- Has excellent communication and problem-solving skills
- Can work under pressure while maintaining professionalism and accuracy
Role Responsibilities
As a Customer Service Clerk, your daily responsibilities will include:
Customer Service & Relationship Management
- Engage with customers professionally, ensuring top-tier banking experiences
- Maintain customer trust and satisfaction by resolving queries efficiently
Operational Compliance & Risk Control
- Adhere to banking security standards and risk policies
- Ensure all transactions comply with legal and regulatory requirements
Process Improvement & Reporting
- Identify service improvement opportunities and assist in process enhancements
- Report and escalate customer concerns to management when necessary
Skills and Attributes
To excel in this role, candidates should possess the following skills and attributes:
Technical Skills
- Proficiency in banking processes and customer service best practices
- Microsoft Office proficiency (Excel, Word, Outlook)
- Understanding of financial regulations and compliance requirements
Soft Skills
- Excellent verbal and written communication skills
- Ability to handle customer interactions professionally and empathetically
- Strong analytical and problem-solving skills
- Organizational skills and attention to detail
- Adaptability and willingness to learn new banking technologies
Minimum Requirements
To qualify for this position, candidates must meet the following minimum requirements:
Education:
- Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies or a related field
Experience:
- Previous customer service or banking experience (Preferred)
Special Conditions of Employment:
- Clear criminal record
- Ability to work in a hybrid environment (both remotely and on-site as required)
- South African citizenship
Why Join Absa?
At Absa, we offer:
- Competitive salary and benefits package
- Exciting career growth opportunities within a leading financial institution
- A hybrid work model that provides work-life balance
- A diverse and inclusive workplace culture
- Training and development programs to enhance your career
How to Apply
If you meet the minimum requirements and are eager to start your career with Absa Group, apply now before the deadline: 10 March 2025.
✔ Submit your application through the official Absa Careers Site
✔ Attach a detailed CV outlining your customer service experience and banking knowledge
✔ Ensure your application is submitted before the closing date
Important Notice:
- Do not email applications directly. Only applications submitted through the Absa Careers Site will be considered.
- Your application will be processed in accordance with the Protection of Personal Information Act (POPIA).
If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful. However, we encourage you to apply for future opportunities within Absa Group.
Join Absa in Beaufort West and be part of a team that is transforming the future of banking in Africa!
If this opportunity is for you then go ahead and apply before 10 March 2025. Click Below to Apply
Customer Service Clerk Vacancy at ABSA