Closing Date: 30 June 2025
Location: Midrand and other regions, South Africa
Contract Type: Permanent
Industry: Private Security & Customer Support
Company: Fidelity Services Group
Overview
Fidelity Services Group, one of South Africa’s most reputable names in private security and integrated services, is inviting motivated individuals to apply for Call Centre Agent roles. This opportunity is ideal for those who are passionate about customer service and eager to grow within a fast-paced, technology-driven environment.
As a Call Centre Agent, you’ll be the voice of the Fidelity brand—handling inbound and outbound calls, resolving queries, and guiding clients with professionalism and care.
Key Responsibilities
- Handle high volumes of inbound and outbound calls
- Assist clients using the Umsuka App
- Promote Umsuka services and manage telephonic applications
- Resolve customer queries and complaints with patience and empathy
- Log interactions via CRM and escalate complex issues when necessary
- Collaborate with internal departments to ensure client satisfaction
- Maintain accurate and up-to-date customer records
Minimum Requirements
- Matric / Grade 12 Certificate
- Strong verbal and written English skills
- Previous customer service or call centre experience (advantageous)
- Computer literacy: CRM systems and Microsoft Office
- Strong multitasking, problem-solving, and time management abilities
- Availability to work shifts, weekends, and holidays
- Clear criminal record
- South African citizen or eligible to work in South Africa
Desired Skills & Attributes
- Excellent communication and listening skills
- High emotional intelligence and empathy
- Strong attention to detail
- Ability to work under pressure and meet performance targets
- Sales aptitude to promote relevant Fidelity offerings
- Technical confidence with mobile app guidance
Why Join Fidelity?
- Reputable national brand with a commitment to growth
- Structured training and mentoring programmes
- Competitive market-related salary
- Opportunities for promotion and long-term career development
- Inclusive, supportive team culture
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How to Apply
Interested candidates should prepare and submit the following:
- Updated CV
- Certified copy of ID
- Certified copy of Matric certificate
- Proof of residence
- Contactable references
Applications must be submitted through the Fidelity Services Group Careers Portal or via email (where applicable). Ensure all documents are clear and submitted by 30 June 2025.
Only shortlisted applicants will be contacted.