Company: Road Accident Fund (RAF)
Industry: Legal / Public Sector
Job Category: Claims / Legal Officer
Location: Menlo Park, Gauteng
Contract Type: 18-Month Fixed-Term Contract
Remuneration: R434,656.00 per annum (Total Cost to Company)
EE Position: Yes – Preference will be given to People with Disabilities
Closing Date: 08 July 2025
Introduction
The Road Accident Fund (RAF), South Africa’s key institution for compensating road users affected by vehicle accidents, is seeking qualified legal professionals to join its Operations Division as Claims Officers. This recruitment drive spans across key departments: Settlement Hub, Determination, Mediation, Litigation, Payment Hub, Merits, and Adjudication.
With a competitive annual salary of R434,656 and a strategic mission to handle litigated claims efficiently and fairly, the RAF offers an excellent platform for legal graduates with litigation experience to contribute meaningfully to public service. This 18-month fixed-term opportunity is ideal for attorneys and advocates looking to specialize in claims settlement and litigation processes while making a difference in the lives of road accident victims.
Job Description
The Claims Officer will be responsible for evaluating, investigating, and managing litigated claims referred by RAF Attorneys. You will be tasked with ensuring cost-effective and fair settlement of claims while reducing legal cost ratios. Duties include case assessment, liaising with legal representatives, and supporting litigation proceedings in line with RAF protocols.
You will join one of the following departments based on operational need and expertise:
- x10 Settlement Hub
- x5 Determination
- x5 Mediation
- x5 Litigation
- x5 Payment Hub
- x5 Merits
- x5 Adjudication
Ideal Candidate
To be eligible for the Claims Officer role, you must meet the following criteria:
- Qualifications: Four-year Degree in Law or equivalent
- Professional Status: Admitted Attorney or Advocate of the High Court
- Experience: Minimum of 3 years working in a legal claims or litigation environment
Role Responsibility
As a Claims Officer, your duties will include:
- Conducting preliminary assessments of litigated claims files
- Evaluating, negotiating, and settling claims efficiently
- Reporting complex cases for reinsurance purposes
- Assessing various components of claims:
- Loss of earnings
- General damages under the old and new Acts
- Loss of support
- Funeral and medical expenses
- Appointing assessors and verifying court orders
- Performing bridge and writs assessments
- Managing the escalation of litigious matters for pleadings processes
- Coordinating with RAF Attorneys during pre-trial preparations
- Reviewing expert medico-legal reports
- Conducting repetitive follow-ups and diary management
- Reporting on trial outcomes and out-of-court settlements
Skills and Attributes
Technical Competencies:
- Solid knowledge of litigation and court procedures
- Proficiency in assessing claim merit, quantum, and damages
- Understanding of RAF legal frameworks and mandates
- Proficiency in Microsoft Office tools: Word, Excel, Outlook
- Legal documentation and reporting accuracy
Behavioural Competencies:
- Emotional wisdom and personal mastery
- Ethical conduct and good governance
- Focus on customer service and responsiveness
- Strong verbal and written communication
- High attention to detail and analytical capability
- Problem-solving and case resolution skills
Position Summary
The Claims Officer will serve as a legal resource for RAF’s litigated claims division, ensuring fair and lawful resolutions for victims of motor vehicle accidents. This position offers valuable exposure to high-volume litigation in a regulatory environment and the opportunity to positively impact people’s lives while gaining experience in a nationally respected institution.
This fixed-term contract role is based at RAF’s Menlo Park Office in Gauteng and is suitable for candidates with robust litigation experience and a desire to advance legal outcomes in public service.
Why Work for the Road Accident Fund?
- Serve a vital national cause by protecting the rights of road accident victims
- Gain experience with a variety of legal claims in diverse departments
- Receive a Total Cost to Company (TCTC) salary package tailored to your needs
- Contribute to an organization committed to transformation, equity, and inclusion
- Work alongside seasoned legal professionals in a supportive, mission-driven environment
SEE ALSO: City of Johannesburg Admin Internships (Stipend R10 000 p/m)
How to Apply
Interested candidates should prepare the following certified documents:
- Curriculum Vitae (CV)
- Certified copy of South African ID
- Certified copy of Matric Certificate
- Certified qualifications and transcripts
- Proof of admission as Attorney/Advocate
Submit your application through the official RAF e-recruitment portal before 08 July 2025. Late or incomplete applications will not be considered.
Important Notes
- Security vetting will be conducted on all shortlisted candidates
- If you have not heard back within six weeks from the closing date, consider your application unsuccessful
- Preference will be given to candidates with disabilities in line with RAF’s Employment Equity Plan
- Foreign qualifications must be verified by SAQA with proof of evaluation attached
Conclusion
If you are a legally qualified professional ready to use your skills for impact, this is your chance to play a part in South Africa’s road safety and social justice ecosystem. Join the Road Accident Fund as a Claims Officer and help shape a more compassionate, efficient legal claims process for citizens across the country.
Apply now and help drive meaningful change on the road to recovery.