Listing Reference: R-15974515
Listing Status: Applications Closing Soon
Position Summary
Company: Absa Group Limited
Industry: Banking, Financial Services
Job Category: Customer Support / Client Services
Location: Sannieshof, North West, South Africa
Contract Type: Permanent, Full-Time
Remuneration: Market Related (Contact Reward for Compensation Details)
EE Position: Yes, aligned to Employment Equity Act
Closing Date: 30 April 2025
Introduction
Absa Group Limited, a proudly African financial services group with over 100 years of legacy, invites passionate and customer-focused individuals to join its growing family. This opportunity offers a meaningful career journey within one of Africa’s most trusted banks. The role, based in Sannieshof, focuses on delivering excellent customer support services and enhancing the customer experience in alignment with Absa’s dynamic service standards.
Job Description
As a Customer Support Representative at Absa, you will be responsible for ensuring that every client interaction is professional, solution-oriented, and aligned with regulatory and operational standards. Your daily duties will revolve around offering responsive and efficient service to clients, managing complaints and queries effectively, and supporting the continuous improvement of customer servicing processes.
Your key responsibilities will include:
- Responding efficiently, accurately, and courteously to all customer service matters, complaints, and requests
- Supporting the development, improvement, and compliance of processes in the Customer Services Centre
- Monitoring and managing risk associated with customer servicing activities
- Ensuring all client interactions comply with Absa’s risk, compliance, legal, and regulatory frameworks
- Establishing and maintaining strong professional relationships with internal and external stakeholders
- Being proactive in personal development by engaging in ongoing training and upskilling opportunities
Ideal Candidate
Absa is seeking motivated and customer-centric individuals who are passionate about delivering excellent client service and contributing to the growth of a proudly African institution.
Minimum Requirements:
- Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies or a related field (Required)
- Excellent communication and interpersonal skills
- Proven customer service orientation
- Ability to work independently and manage time effectively
- Strong problem-solving abilities and a proactive mindset
- Understanding of banking products, processes, and regulatory requirements (an advantage)
- South African citizenship or valid work permit
Role Responsibility
Successful candidates will be expected to:
- Deliver outstanding customer service aligned to predefined objectives and Service Level Agreements (SLAs)
- Handle client queries across multiple platforms and channels
- Assist in the identification of operational risks and the implementation of corrective actions
- Maintain a high level of product knowledge to advise clients accurately
- Engage with key internal stakeholders to improve client service delivery
- Act as an ambassador for the Absa brand through professional conduct and excellent service
- Identify opportunities to improve the customer experience and make appropriate recommendations
- Participate in team meetings, training sessions, and knowledge-sharing initiatives
- Contribute to meeting or exceeding customer service centre performance targets
Skills and Attributes
To excel in this role, candidates must demonstrate the following core skills and personal attributes:
- Strong customer service orientation and client empathy
- Ability to work under pressure and manage competing demands
- Attention to detail and commitment to accuracy
- Strong written and verbal communication skills
- Adaptability and willingness to embrace change
- Good negotiation and conflict resolution skills
- A collaborative and team-focused approach
- High ethical standards, honesty, and integrity
- Basic understanding of risk management in banking operations
- Tech-savvy with good computer literacy skills
About Absa Group Limited
Absa Group is a diversified African financial services group listed on the Johannesburg Stock Exchange. With a strong regional and international presence, Absa provides an integrated range of financial solutions across:
- Personal and Business Banking
- Corporate and Investment Banking
- Wealth and Investment Management
- Insurance Services
Operating across 12 African countries and maintaining offices in global financial hubs, Absa is committed to building trust, solving important problems, and empowering Africa’s future, one customer at a time.
How to Apply
If you are ready to embark on an exciting career journey with Absa:
- Prepare your updated CV
- Ensure you meet the educational and competency requirements
- Visit Absa’s Careers portal to submit your application online
- Complete the required assessments as part of the recruitment process
Important Notes:
- Closing date for applications: 30 April 2025
- Only shortlisted candidates will be contacted
- Employment Equity will be considered in the appointment process
- Absa reserves the right not to fill the advertised position
Conclusion
Joining Absa means becoming part of a family that values excellence, client-centricity, and continuous development. If you are passionate about customer service, keen to build a lasting career in banking, and ready to contribute to the exciting future of an African giant, apply today and take the next step toward a rewarding future.