Ctrack, in partnership with the Youth Employment Service (YES) initiative, is offering an exciting opportunity for young South Africans through the YES4Youth Programme 2026. This programme aims to empower unemployed youth by providing them with meaningful workplace experience while helping them develop valuable professional skills.
The collaboration between Ctrack and YES is focused on reducing youth unemployment and preparing young people for future career opportunities. By participating in this programme, candidates will gain exposure to real workplace environments where they can learn essential skills in customer service, operations coordination, scheduling, and administrative management.
Ctrack is a forward-thinking company that focuses on innovation and future trends. By joining this organisation, participants will have the opportunity to work in a dynamic environment that embraces new challenges while helping to shape the future of service and support operations.
This programme offers a 12-month placement, allowing participants to build valuable workplace experience that can significantly improve their chances of securing long-term employment.
The closing date for applications is 23 March 2026 at 16:00.
Programme Overview
The opportunity available within the YES4Youth programme is the Service & Support Controller role. This position is responsible for coordinating and managing customer installation requests, repairs, and service queries to ensure efficient workflow and high levels of customer satisfaction.
Participants will assist with scheduling technician tasks, handling customer service requests, maintaining administrative records, and supporting operational processes within the service department.
This role provides excellent exposure to:
- Customer service management
- Operations coordination
- Scheduling and resource allocation
- Administrative and system management
- Technical support coordination
Through this programme, participants will gain hands-on experience in a professional service environment while learning how operational teams manage customer service processes efficiently.
The Table Below Summarises the key details of the opportunity
| Item | Details |
|---|---|
| Programme Name | Ctrack YES4Youth Programme |
| Role | Service & Support Controller |
| Company Organisation | Ctrack |
| Programme Duration | 12 Months |
| Monthly Stipend | R5000 |
| Location | South Africa |
| Closing Date | 23 March 2026 |
| Target Group | Unemployed Youth (18 – 29 years) |
Why this Learnerships or Vacancy Matters
The YES4Youth programme plays a significant role in addressing youth unemployment in South Africa by providing young people with opportunities to gain workplace experience.
Many young individuals struggle to enter the workforce because employers often require previous work experience. Programmes like this help bridge that gap by providing real work exposure in professional environments.
The Service & Support Controller role is particularly valuable because it exposes participants to several critical business functions, including customer service management, scheduling, technical coordination, and administrative systems.
This experience can help participants build careers in customer service, operations management, logistics coordination, technical support, and administration.
Responsibilities
Participants in the programme will assist with a variety of operational and administrative duties.
Installation Request and Scheduling Management
- Receive installation requests from the New Business and Contracts Department
- Schedule customer requests efficiently to optimise technician availability
- Allocate jobs to technicians appropriately and timeously
- Monitor progress of logged and scheduled service calls
Customer Request and Query Handling
- Receive calls and emails from customers requesting repairs, de-installations, or re-installations
- Manage customer queries and ensure they are resolved effectively
- Escalate complex issues to the appropriate departments when necessary
- Maintain professional communication with customers
System Management and Administrative Tasks
- Capture and update customer information on internal systems
- Ensure accurate system usage when allocating technician work
- Record all job and customer information after each interaction
- Process job cards and submit them to invoicing through the CRM system
Technical Coordination
- Liaise with the control room to test customer vehicles when required
- Ensure technicians receive accurate job instructions and information
Stock and Resource Control
- Maintain stock control for installation and repair materials
- Ensure all documentation and usage records are accurate
Financial and Billing Support
- Verify warranty details for service jobs
- Coordinate with departments to ensure accurate invoicing
Minimum Requirements
Applicants must meet the following criteria:
- Must be a South African citizen
- Must be between 18 and 29 years old
- Must be unemployed
- Must not have previously participated in the YES4Youth programme
- Must not have a criminal record
- Must be able to start employment on 1 May 2026
- Must reside close to the workplace area
- Highest qualification must be Grade 12
Qualifications related to customer service, business administration, or operations will be an added advantage.
Skills and Competencies
The following skills will be advantageous:
- Strong written and verbal communication
- Excellent problem-solving abilities
- Customer service and interpersonal skills
- High attention to detail
- Ability to handle customer queries professionally
- Strong multitasking and organisational skills
- Ability to work in fast-paced environments
Benefits of the programme
Participants will benefit from valuable workplace exposure and skill development.
Benefits include:
- 12 months of professional workplace experience
- Monthly stipend of R5000
- Exposure to service operations and customer management
- Development of scheduling and coordination skills
- Improved communication and administrative abilities
- Hands-on experience with internal systems and CRM platforms
This programme also provides an excellent foundation for future employment opportunities in operations, customer service, and administrative roles.
Application Process
Interested candidates who meet the eligibility requirements should apply before the deadline.
Applicants should ensure they submit their applications with the required documentation and verify that all information provided is accurate.
The closing date for applications is 23 March 2026 at 16:00.