Company: First National Bank (FNB) – a division of FirstRand Group
Industry: Banking / Financial Services
Job Category: Learnership / Part-Time Student Opportunity
Location: Johannesburg, South Africa
Contract Type: Part-Time
Remuneration: Market Related
EE Position: Yes
Closing Date: 28 June 2025
Introduction
FNB, one of South Africa’s most innovative and award-winning financial institutions, is offering a part-time Learner Programme based in Johannesburg. This is an exciting opportunity for individuals who want to complete a formal, registered qualification while gaining hands-on workplace experience in the financial services industry.
The programme is designed to nurture future talent by combining structured education with real business exposure. Learners will contribute to business operations while developing professionally through training, coaching, and on-the-job learning.
Job Description
The Learner role is a developmental position, where you will be responsible for executing defined tasks that support business objectives. Learners will be expected to complete their studies, attend training sessions, and participate in operational tasks such as administration, research, analysis, customer service, and process improvement initiatives.
This is not just a foot in the door—it’s an opportunity to develop future-ready skills in a highly respected banking environment.
Key Responsibilities:
- Complete a registered qualification while gaining work experience
- Execute defined daily tasks that contribute to business unit objectives
- Provide support across projects, analysis, reporting, and operational functions
- Assist in identifying and escalating cost-related risks
- Adhere to FNB’s financial processes and operational standards
- Follow all company policies, procedures, and regulatory guidelines
- Support the Treating Customers Fairly (TCF) initiative through positive customer interactions
- Resolve or escalate customer issues with empathy and professionalism
- Maintain accuracy in reporting and documentation
- Contribute to team projects, innovation, and process improvements
- Actively participate in personal development planning and skills training
- Demonstrate FNB’s shared values including:
- “I get better and better” (continuous learning)
- “We strengthens me” (team collaboration)
Requirements
To qualify for this part-time learner opportunity, applicants should meet the following criteria:
- Must be currently enrolled in or planning to complete a formal qualification
- Must be South African citizens
- Must be 26 years old or younger
- Must demonstrate interest in financial services and customer engagement
- Must be able to work part-time while studying
- Strong interpersonal and communication skills
- Willingness to work in a structured, values-driven environment
Role Responsibility
Learners will be assigned to various business areas where they’ll be expected to apply theoretical knowledge to real-world tasks. They’ll receive feedback, coaching, and guidance to grow professionally and gain industry-specific experience.
Your role may include:
- Working on business administration and clerical support
- Handling customer service tasks
- Assisting with data analysis and reporting
- Supporting operational efficiency and system improvements
- Participating in training workshops and internal learning sessions
Skills & Attributes
Core Competencies Sought:
- Time Management: Balance work responsibilities and academic commitments effectively
- Customer Obsession: Willingness to deliver exceptional customer service
- Problem Solving: Ability to assess challenges and contribute solutions
- Digital Fluency: Familiarity with digital platforms and tools
- Flexibility and Resilience: Thrive in a fast-paced and evolving environment
- Team Collaboration: Value collective effort and knowledge sharing
Position Summary
The FNB Learner Programme 2025 (Johannesburg) is a unique chance to enter the financial services industry while pursuing your studies. Learners will benefit from the prestige of being part of the FirstRand Group, gain hands-on experience, and be mentored by some of the top professionals in the industry.
This programme is ideal for young, motivated individuals looking to grow personally and professionally while contributing to meaningful work. FNB’s culture of innovation, inclusion, and development ensures every learner is empowered to achieve their full potential.
Why Join FNB?
- Be part of South Africa’s most trusted banking brand
- Gain real business experience while studying
- Work with innovative technologies and future-focused teams
- Access mentorship and career development support
- Contribute to initiatives that make a difference in people’s lives
- Join a team that values diversity, purpose, and performance
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How to Apply
To apply for the FNB Learner Programme:
- Visit the FirstRand Careers Portal
- Register your profile and upload your CV
- Complete your personal, academic, and professional information
- Track your application using your email and login credentials
📍 Location: Johannesburg, South Africa
📅 Posted: 19 June 2025
🗓️ Application Deadline: 28 June 2025 – Only 2 days left to apply!
🔗 Apply Now via the FNB/FirstRand Careers Portal: https://www.firstrandjobs.mobi/
Important Notes:
- No applications will be accepted after the deadline
- Only shortlisted candidates will be contacted
- All appointments will be made in line with FirstRand’s Employment Equity Plan
- Candidates are encouraged to disclose disability status voluntarily during application
Start your professional journey with FNB—South Africa’s most awarded bank. Build your career while completing your education and making a real impact.