Company: Old Mutual
Industry: Insurance / Financial Services
Job Category: Learnership
Location: Durban, South Africa
Contract Type: Full-Time Learnership
Remuneration: Market-Related
EE Position: Yes
Closing Date: 29 June 2025
Introduction
Old Mutual, one of Africa’s most trusted financial services providers, is proud to present the Old Mutual Insure Learnership Programme 2025 for unemployed youth in South Africa. This initiative reflects the company’s strong commitment to skills development, job creation, and transformation in the insurance and financial sector. Set in Durban, this opportunity is tailored to empower youth between the ages of 18 and 35 who are eager to gain workplace experience while obtaining a nationally recognised qualification. The programme is part of Old Mutual’s vision to invest in Africa’s future by nurturing talent and building the next generation of skilled professionals in insurance, customer service, and business operations.
Job Description:
The Old Mutual Insure Learnership is a 12-month structured training programme that combines theoretical learning with hands-on practical work experience. Learners will receive training in key insurance operations, customer engagement, data management, and business administration. This learnership will help participants to:
- Gain foundational skills in insurance principles and customer service
- Understand the operational workflows of a top financial services provider
- Interact professionally with clients and internal stakeholders
- Handle data accurately while learning about claims processing and underwriting
- Comply with regulatory standards in a financial services environment
During the 12-month programme, learners will be mentored by experienced professionals, assessed continuously, and supported throughout their development journey. Those who complete the programme successfully may be considered for further employment or development opportunities within Old Mutual.
Ideal Candidate:
The learnership programme targets young South Africans who meet specific eligibility criteria and demonstrate potential for growth in a corporate environment. Candidates must be:
- South African citizens with a valid 13-digit ID number
- Aged between 18 and 35 years
- In possession of a valid Matric certificate (Grade 12)
- Passed Mathematics or Mathematical Literacy in matric
- Not currently employed or studying
- Credit clear and criminal record free
Applicants should also be available full-time and reside in or near Durban. Preference will be given to candidates from underrepresented designated groups, including persons with disabilities.
Role Responsibility:
As a learner, your day-to-day responsibilities will include:
- Participating in classroom-based and online training sessions
- Applying theoretical knowledge in real work scenarios
- Providing excellent customer service to internal and external clients
- Supporting insurance claims processing and client communication
- Assisting with data entry, tracking, and reporting
- Following all procedures related to confidentiality and compliance
- Demonstrating consistent progress throughout the training period
- Completing all assigned assessments, portfolios, and practical tasks
Learners will report to a dedicated supervisor and may work closely with team leads across various departments including underwriting, policy administration, and client services.
Skills and Attributes:
Old Mutual seeks learners with strong interpersonal, technical, and behavioural competencies. The following skills and attributes are essential for success in the learnership programme:
- Effective verbal and written communication skills
- Basic computer literacy including MS Word, Excel, and Outlook
- Strong attention to detail and accuracy
- Excellent time management and organisational abilities
- Customer-focused mindset and ability to resolve issues professionally
- Resilience and adaptability in high-pressure environments
- Strong ethical conduct, reliability, and accountability
- A desire to grow professionally and contribute to team success
Competency areas assessed during the programme include:
- Customer focus
- Collaboration and teamwork
- Communication effectiveness
- Analytical thinking
- Problem-solving
- Planning and prioritisation
- Learning agility and continuous improvement
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Position Summary
The Old Mutual Insure Learnership for 2025 offers a transformative opportunity for unemployed youth in Durban to gain workplace exposure and achieve a recognised qualification within the financial services industry. This full-time 12-month programme is designed to develop competent, confident, and employable individuals with foundational skills in customer service, data management, and insurance operations.
Participants will receive a monthly stipend, learn from experienced mentors, and work in a supportive, inclusive environment that values diversity and career growth. The programme also aligns with Old Mutual’s broader goal of empowering African communities by investing in youth development and inclusion.
Successful candidates will emerge from the programme with enhanced technical skills, real-world experience, and improved employability in a competitive job market. They will be part of a legacy brand that is shaping Africa’s financial future while contributing to their personal and professional journey.
Interested applicants are encouraged to prepare the following documents before submitting their applications:
- Certified Matric Certificate
- Certified copy of valid South African ID
- Full academic transcript (if applicable)
- Proof of unemployment (if available)
- Updated CV
To apply, visit the official Old Mutual careers portal before the closing date of 29 June 2025. Only shortlisted candidates will be contacted for assessments and interviews.
If you’re ready to start a rewarding journey with one of South Africa’s top employers and take the first step into the financial services industry, apply for the Old Mutual Insure Learnership today. Your future begins here.
How to Apply?
Location: Durban
Apply Online for the Old Mutual Insure Learnership Programme
Location: Pinelands
Apply Online for the Old Mutual Insure Learnership Programme