Meta Description
Apply for the Postbank Customer Service Consultant positions (x6) in Bloemfontein. Fixed-term 12-month contract. Requirements, key duties, eligibility criteria, and application process explained.
Introduction
The South African Postbank has opened applications for six Customer Service Consultant positions for 2025. These fixed-term, 12-month contract roles are based in Bloemfontein within the Operations Business Unit. This is an excellent opportunity for individuals with call centre or customer service experience who want to work in a fast-paced, service-driven inbound contact centre environment.
If you have strong communication skills, the ability to handle high call volumes, and a passion for excellent customer service, this opportunity provides a solid pathway toward building a professional career in financial services.
Quick Overview / Programme Info
| Details | Information |
|---|---|
| Job Title | Customer Service Consultant (x6) |
| Location | Bloemfontein |
| Business Unit | Operations |
| Department | Call Centre |
| Position Status | 12-Month Fixed-Term Contract |
| Grade | C2 |
| Reports To | Manager: Call Centre |
| Date Published | November 2025 |
| Closing Date | 21 November 2025 |
Purpose of the Job
The primary purpose of the Customer Service Consultant role is to attend to customer queries and complaints, provide professional telephone-based assistance, and ensure that customer service standards and KPIs are consistently met within the Inbound Contact Centre.
Key Responsibilities & Outputs
| Responsibility | Description | Estimated Industry Stipend (Previous Roles) |
|---|---|---|
| Customer Interaction | Attend to high-volume inbound customer calls | R8 500 – R12 000 per month |
| Query Resolution | Resolve customer enquiries and complaints promptly | R9 000 – R13 000 per month |
| KPI Compliance | Manage call answering, handling, and waiting time standards | R8 500 – R12 500 per month |
| Customer Service | Provide efficient, professional service at all times | R9 000 – R14 000 per month |
| Risk & Escalation | Identify risks and escalate unresolved issues | R9 000 – R12 500 per month |
Minimum Requirements / Eligibility
Applicants must meet the following requirements:
- Grade 12
- 1 to 2 years of customer service experience in an Inbound Contact Centre
- Computer literacy (MS Office)
Knowledge and understanding of:
- Contact centre telephony systems
- Customer Service and TCF (Treating Customers Fairly) principles
- Fluency in English (additional languages advantageous)
- Ability to work independently with a hands-on approach
Core Competencies & Skills Required
Strong candidates will demonstrate:
- Excellent customer service and ability to handle high call volumes
- Clear verbal and written communication
- Strong problem-solving and reasoning abilities
- Ability to work under pressure in a fast-paced service environment
- Professional conduct and customer-focused behaviour
- Attention to detail and accountability
Equity, Diversity & Transformation Commitment
Postbank is committed to employment equity and supports the inclusion of diverse candidates across race, gender, and disability categories. Applicants from designated groups are strongly encouraged to apply, in line with the Postbank’s Employment Equity Plan.
How to Apply (Step-by-Step)
| Step | Action Required |
|---|---|
| Step 1 | Prepare your updated CV |
| Step 2 | Attach all required documents (ID, certificates, etc.) |
| Step 3 | Email your application to: RecruitmentSN@postbank.co.za |
| Step 4 | Include the job title “Customer Service Consultant” in the subject line |
| Step 5 | Visit www.postbank.co.za → Careers to view full job specifications |
| Step 6 | Submit before the closing date |
| Step 7 | Wait for communication if shortlisted |
Apply Here: Postbank Hiring Customer Service Consultants 2025 – X6 Vacancies Available
Possible Career Paths After Completion
Working as a Customer Service Consultant can lead to:
- Senior Customer Consultant
- Team Leader: Call Centre
- Quality Assurance Analyst
- Customer Experience Specialist
- Contact Centre Supervisor
- Administrative or Operations roles within Postbank
This role provides valuable experience for long-term growth in the financial services sector.
Call to Action
If you meet the requirements and want to build your customer service career within a major national financial institution, submit your application before 21 November 2025. This fixed-term opportunity offers excellent exposure to professional call centre operations and a chance to contribute to Postbank’s mission of delivering reliable financial services.
Useful Links
- Postbank Careers: www.postbank.co.za
- TCF (Treating Customers Fairly) Guidelines
- Contact Centre Skills Training Resources