Listing Reference: Not Provided
Listing Status: Applications Open
Position Summary
Company: Sage Group
Industry: Technology / Software / Customer Services
Job Category: Internship / Customer Experience
Location: Midrand, Johannesburg, South Africa
Contract Type: 12-Month Internship
Remuneration: Market-related stipend
EE Position: Yes – Committed to inclusive hiring
Closing Date: Not specified
Introduction
Sage, a global leader in accounting, payroll, and HR software, is looking for bright, motivated individuals to join its 2025 Customer Experience Internship Programme. As one of the world’s most respected FTSE 100 companies, Sage prides itself on innovation, inclusivity, and providing a dynamic environment for learning and career growth.
This internship provides aspiring customer service professionals with an opportunity to gain real-world experience in a fast-paced, technology-driven environment. Whether you’re a recent graduate or looking to kick-start your career in customer engagement, this programme is tailored to empower you with the tools, mentorship, and exposure you need to thrive.
Job Description
The Intern: Customer Experience role involves direct telephonic engagement with Sage’s customer base. You will play a pivotal role in ensuring customer satisfaction by resolving account issues, guiding customers on how to navigate Sage’s digital platforms, and updating system records for better client servicing.
You’ll gain firsthand experience in:
- Handling inbound and outbound customer calls
- Educating users on using Sage’s IVR systems and customer portals
- Updating internal databases and maintaining accurate customer information
- Resolving queries and escalating complex issues
- Coordinating with internal teams for issue resolution
- Identifying customer trends and providing feedback to management
This hybrid role requires interns to work on-site at Sage’s Midrand office three days a week.
Ideal Candidate
The ideal intern is a proactive communicator, a quick learner, and a detail-oriented individual with a passion for customer engagement. You are excited about technology and are eager to develop your skills in a professional, inclusive environment.
What makes you stand out?
- A Matric Certificate (Grade 12) is essential
- A tertiary qualification (diploma or degree) is an advantage
- Basic computer proficiency, especially with Microsoft Office tools
- A clear criminal record
- Excellent verbal and written communication skills
- Strong telephone etiquette
- Knowledge or interest in Accounting, Payroll, or HR software is a bonus
- Ability to work well in a team and under pressure
- Self-motivation and a hunger to learn and grow
Role Responsibility
As an Intern: Customer Experience, your core duties will include:
- Proactively calling customers to confirm account details and resolve outstanding issues
- Educating customers on digital self-service tools
- Logging all interactions and resolutions in the internal systems
- Collaborating with internal departments to escalate and resolve queries
- Reporting on call outcomes and trends to the Customer Experience leadership
- Assisting in delivering exceptional customer support aligned with Sage’s brand
Skills and Attributes
Sage is looking for individuals who embody the following qualities:
- Strong communication skills
- Professional telephone manner
- Eagerness to learn and take on new challenges
- Ability to work independently and collaboratively
- Problem-solving mindset
- Enthusiasm for helping others and providing top-notch service
- Emotional intelligence and adaptability in handling various customer personalities
What to Expect from the Recruitment Process
Sage uses a modern, inclusive recruitment approach designed to give every candidate a fair opportunity while identifying top potential. Here’s what the process looks like:
- Step 1: Apply online and upload your CV
- Step 2: Complete a gamified assessment via Harver, which measures behavior and cultural fit
- Step 3: If successful, complete a video interview submission
- Step 4: Finalists will be invited to an Assessment Centre
- Start Date: 01 August 2025
Please note: Due to a high volume of applications, responses may be delayed. Sage appreciates your patience and interest.
Why Join Sage?
Working at Sage means being part of a forward-thinking global company that believes in doing business the right way. As a Sage intern, you’ll:
- Gain access to cutting-edge customer service and CRM platforms
- Build industry-relevant skills in a hybrid work environment
- Learn from seasoned professionals in the global technology space
- Work for one of Glassdoor’s “Best Places to Work” in 2024
- Be part of a company deeply committed to diversity, equity, and inclusion
Sage doesn’t just hire for roles — it develops people for careers. Whether you remain in customer experience or move into tech, HR, or marketing later, Sage opens doors.
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Diversity and Inclusion
Sage embraces diversity in all its forms. The company welcomes candidates of all backgrounds, identities, and abilities. If you require accommodations during the hiring process, you’re encouraged to reach out to earlycareers@sage.com for support.
Learn More About Sage
Conclusion
The Sage Customer Experience Internship 2025 is your chance to join a global brand and gain invaluable hands-on experience in client service and support. If you’re passionate about helping people, tech-savvy, and eager to launch your career in a progressive workplace, then this opportunity is for you.
Apply today, and take your first step into a thriving future at one of the world’s most respected software companies. Let your career begin with Sage.