Listing Reference: MMH250121-4
Listing Status: Applications Open
Position Summary
Company: Momentum Health Solutions (a division of Momentum Metropolitan Holdings)
Industry: Health & Medical Aid Services
Job Category: Client Services / Call Centre
Location: Centurion, Gauteng, South Africa
Contract Type: Permanent
Remuneration: Market-related
EE Position: Yes
Closing Date: 04 June 2025
Introduction
Momentum Health Solutions is on a mission to deliver impactful, integrated healthcare services that meet the evolving needs of clients across all demographics. As part of Momentum Metropolitan Holdings, this cluster focuses on innovative, client-centric health solutions backed by data insights, technology, and exceptional service delivery.
Momentum is currently recruiting 20 Customer Services Agents to join its Centurion-based team. If you’re passionate about helping people, solving queries, and working in a dynamic environment, this could be your ideal career opportunity.
Job Description
As a Customer Services Agent, your primary role is to engage with clients and provide professional, timely service through multiple channels—whether via phone, email, or walk-ins. You will address queries, resolve complaints, provide information, and ensure a seamless client experience within the established service level agreements (SLAs).
Your responsibilities will span internal processes, client service, teamwork, and financial awareness. You’ll be the first point of contact for clients, making you a key player in maintaining brand reputation and client satisfaction.
Ideal Candidate
This role suits candidates who are passionate about service delivery, problem-solving, and working with people from diverse backgrounds. The ideal candidate will demonstrate:
- Emotional intelligence and the ability to work well under pressure
- A solutions-driven mindset
- Proficiency in multiple languages (including English, Afrikaans, and an Nguni language)
- A client-first attitude, backed by a sense of accountability and ownership
- Team collaboration and adaptability
Role Responsibility
Client Support
- Respond to client queries via inbound calls, emails, and walk-in interactions
- Resolve complaints with empathy and within SLA timelines
- Provide accurate information and documents based on policies
- Escalate unresolved issues to relevant departments
- Build and maintain professional client relationships
Administrative Accuracy
- Capture and update client data in internal systems
- Ensure all administrative tasks and reports are completed accurately and timeously
- Identify and report process failures and recommend improvements
Internal Collaboration
- Work closely with internal teams and stakeholders to resolve client issues
- Support team initiatives and contribute to continuous improvement
- Share feedback and client insights with supervisors
Performance & Reporting
- Provide regular reports on client servicing metrics
- Take ownership of your role in meeting team and company-wide targets
- Recommend ideas to improve service quality and operational efficiency
Skills and Attributes
Core Competencies
- Customer Service Orientation
- Communication (verbal and written)
- Attention to Detail
- Problem-Solving
- Time Management
- Data Accuracy and Documentation
- Conflict Resolution
- Relationship Building
Behavioral Traits
- Professionalism and composure under pressure
- Ability to work independently and as part of a team
- Accountability for personal growth and performance
- Open to feedback and continuous learning
Minimum Requirements
- Grade 12 / Matric
- 2–3 years’ experience in a call centre or customer service environment (preferred)
- Knowledge of the medical aid or healthcare industry
- Proficiency in MS Office tools
- Fluent in English, Afrikaans, and at least one Nguni language
Why Join Momentum Health Solutions?
Working at Momentum means being part of a future-focused, values-driven business. You’ll be part of a team that puts clients at the center of everything and is dedicated to innovation and operational excellence. From healthcare solutions to long-term career development, Momentum invests in people.
Growth & Development
Employees benefit from:
- Ongoing professional development
- Inclusive and diverse culture
- Mentorship and leadership initiatives
- Opportunities to grow within the Momentum Metropolitan Group
How to Apply
Interested candidates are encouraged to apply through the official Momentum Metropolitan careers portal before the closing date of 04 June 2025. Ensure your CV is updated and accurately reflects your qualifications and experience.
Please verify all job postings directly on the official Momentum careers website to avoid scams or fraudulent listings.
Conclusion
If you are customer-oriented, fluent in multiple languages, and eager to make a meaningful impact in the healthcare space, the Customer Services Agent role at Momentum Health Solutions offers a stable, fulfilling, and progressive career path.
Don’t miss this opportunity to join one of South Africa’s most reputable healthcare providers and contribute to positive client experiences across the nation.