Meta Description
Apply for the SANRAL Customer Service Centre Agent 2025 vacancies (45 posts). Permanent positions based in Centurion. Includes requirements, duties, competencies, how to apply and closing date (05 December 2025).
Introduction
The South African National Roads Agency SOC Ltd (SANRAL) is inviting applications for 45 Customer Service Centre Agent positions for 2025. These permanent opportunities are ideal for individuals with strong customer service experience who want to work in a professional, fast-paced environment supporting SANRAL’s tolling, mobility and customer account operations.
This recruitment is a readvertisement, meaning applicants who applied previously do not need to reapply—their applications will be reconsidered.
Quick Overview / Vacancy Info
| Field | Details |
|---|---|
| Position | Customer Service Centre Agent |
| Posts Available | 45 |
| Appointment Type | Permanent |
| Location | Central Operations Centre (COC), Rooihuiskraal, Centurion |
| Grade | B5 (Patterson Classic) |
| Salary | Market-related |
| Reference Audience | SANRAL Staff + External |
| Reports To | Customer Service Centre Supervisor |
| Closing Date | 05 December 2025 |
Purpose of the Role
The Customer Service Centre Agent provides frontline support to SANRAL customers by:
- Handling queries and complaints
- Issuing eTags
- Processing transactions
- Explaining tolling and mobility products
- Supporting compliance and customer satisfaction
These agents help ensure seamless customer interactions, effective problem resolution and service excellence across SANRAL operations.
Key Responsibilities & Outputs
Customer Service
- Provide a professional and empathetic customer experience
- Respond to queries via multiple communication channels
- Assist customers with the SANRAL mobile app
- Support road users with Account-Based Ticketing (ABT) queries
- Uphold Customer Satisfaction Scorecard benchmarks
- Maintain a positive attitude and service-focused approach
Customer Account Registration
- Register new customer accounts
- Capture, update and maintain customer information accurately
- Ensure data integrity in the customer database
Complaints Handling & Problem Solving
- Manage difficult customer interactions confidently
- Resolve objections and concerns effectively
- Identify and report risks or reputational threats
- Escalate complex issues to supervisors
- Maintain compliance with SANRAL protocols
Financial Administration
- Follow strict cash-handling procedures
- Reconcile all financial transactions at shift end
- Complete required administrative and reporting tasks
Minimum Requirements / Eligibility
Educational Requirements
- NQF Level 5 Higher Certificate in any of the following fields:
- Business Administration
- Customer Care
- Customer Service Management
- Retail Management
- Office Administration
- Call Centre Management
- Or another relevant discipline
Experience
- At least 3 years’ experience in a customer-facing environment
International Qualifications
- Must include SAQA evaluation confirmation
Technical Competencies
Applicants must demonstrate knowledge/skills in:
- Customer centre software and CRM systems
- VoIP platforms
- Data entry and online portals
- Email and standard office systems
- SANRAL products and services (mobility accounts, billing, tolling, dispute resolution)
- Clear, empathetic, concise communication
- Time management and problem-solving
- Customer relationship management
Employment Reference Checks
SANRAL conducts full employment reference checks. Applicants must sign consent forms authorising verification and record-keeping of their information during the recruitment process.
Employment Equity Commitment
SANRAL is committed to Employment Equity.
Preference will be given to:
- Individuals already providing employment services to SANRAL (who meet minimum requirements)
- Previously disadvantaged groups, aligned with SANRAL’s EE Plan
How to Apply
Applicants must submit their applications via the official SANRAL channels:
Step-by-Step Application Guide
| Step | Action |
|---|---|
| 1 | Visit the SANRAL careers portal at www.nra.co.za |
| 2 | Locate the advert for the Customer Service Centre Agent (45) |
| 3 | Complete the online application form |
| 4 | Upload all required documents (CV, qualifications, ID, SAQA if applicable) |
| 5 | Submit before the closing date: 05 December 2025 |
| 6 | Await communication—only shortlisted candidates will receive feedback |
Apply Online: SANRAL Customer Service Centre Agent Vacancies 2025
Possible Career Paths After Completion
Working as a Customer Service Centre Agent at SANRAL can lead to:
- Senior Customer Service Agent
- Call Centre Supervisor
- Customer Relationship Specialist
- Tolling Operations Coordinator
- CRM Specialist
- Cash Management Officer
- Compliance & Risk Officer
- Client Services Manager
These roles align with SANRAL’s operations and wider customer service and compliance roles across public-sector institutions.
Call to Action
If you have strong communication skills, enjoy helping customers, and meet the listed requirements, apply for the SANRAL Customer Service Centre Agent vacancy before the closing date. This permanent role offers stability, growth opportunities, and the chance to contribute to an important national service.