- Executive Sous Chef
Listing Reference: SI-27
Listing Status: Actively Hiring
Position Summary
Company: Sun International – Sun City Resort
Industry: Hotel / Catering / Hospitality / Leisure
Job Category: Food & Beverage / Culinary Leadership
Location: Sun City Resort, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Sun City Resort, a world-renowned five-star destination, is seeking an experienced and visionary Executive Sous Chef to join its high-performance Food & Beverage team. This is a re-advertised opportunity, offering culinary professionals a chance to work in one of South Africa’s most prestigious hospitality environments. If you have a passion for innovation, exceptional service delivery, and team leadership in the kitchen, this role offers the perfect setting to showcase and grow your expertise.
As an Executive Sous Chef, you will support the Executive Chef in driving operational excellence across various outlets. Your contribution will directly impact guest satisfaction, food quality, cost control, and team performance at one of Africa’s most celebrated conferencing and hospitality venues.
Job Description:
The purpose of the Executive Sous Chef role is to lead and manage kitchen operations across specific areas of the resort’s F&B outlets. You will be responsible for driving culinary innovation, ensuring compliance with food safety and environmental standards, managing stock and costs, and developing a cohesive kitchen team that consistently delivers world-class meals.
Core responsibilities include:
- Developing outlet-specific culinary strategies with the Executive Chef
- Ensuring consistent execution of food quality and presentation during service
- Overseeing mise-en-place preparation, stock control, and kitchen hygiene
- Leading shift briefings and communicating operational updates
- Managing food safety, health, and environmental compliance
- Overseeing Capex and budget planning in collaboration with the Executive Chef
- Managing staff schedules, productivity, training, and morale
- Supporting culinary product innovation and menu development
- Interfacing with internal teams (maintenance, finance, HR, procurement, etc.)
- Handling service-related feedback, customer requests, and incident resolution
- Producing detailed food cost reports and month-end operational reviews
- Supervising and guiding junior kitchen staff, including performance reviews
Ideal Candidate:
To be successful in this role, candidates must bring a blend of hands-on culinary expertise, leadership capability, and strategic thinking. You will be expected to lead by example, demonstrate exceptional food preparation standards, and have the confidence to innovate within a structured hospitality environment.
Required qualifications:
- 3-year Culinary Diploma or equivalent national qualification
- Membership with the South African Chef’s Association (SACA) and/or other relevant professional bodies
- Strong knowledge of food safety legislation, sustainability standards, and labour regulations
Required experience:
- 5–6 years’ progressive experience in high-end hotel or restaurant kitchens
- At least 3 years in a Sous Chef or equivalent senior kitchen leadership position
- Proven experience managing large kitchen teams in a fast-paced hospitality setting
- Solid exposure to food costing, kitchen systems (MC or IFS), and stock control
- Intermediate computer literacy for menu management, costing, and reporting
Role Responsibility:
The Executive Sous Chef will act as a key driver of kitchen efficiency and excellence. Your responsibilities span planning, staffing, budgeting, and execution—ensuring that each outlet delivers exceptional guest experiences through outstanding food service.
Key responsibilities include:
- Collaborating with the Executive Chef to align outlet operations with Sun City’s culinary vision
- Managing outlet planning for staff rosters, duty allocation, and food production
- Being visibly present during service to monitor food presentation and guest satisfaction
- Conducting kitchen inspections to ensure hygiene, safety, and equipment functionality
- Creating a feedback-driven culture where team input and service concerns are promptly addressed
- Maintaining clean kitchen environments and verifying daily opening and closing checklists
- Submitting accurate shift reports, food cost reports, and performance summaries
- Ensuring menu items are documented and updated in the system for food cost accuracy
- Managing monthly stock takes, investigating discrepancies, and implementing corrective actions
- Working closely with procurement and finance to align spend with approved budgets
- Identifying training needs and conducting on-the-job coaching for junior chefs
- Recruiting, onboarding, and mentoring new kitchen staff
Skills and Attributes:
To excel as an Executive Sous Chef at Sun City Resort, candidates must possess a well-rounded blend of operational expertise, interpersonal capability, and strategic vision.
Technical competencies:
- Food costing and recipe management
- Kitchen operations and compliance auditing
- Budgeting, forecasting, and Capex planning
- Culinary product innovation and plating standards
- Systems knowledge (e.g., MC, IFS for inventory and menu tracking)
Soft skills:
- Strong leadership and team development
- Excellent decision-making and problem-solving
- High attention to detail and quality control
- Ability to stay calm under pressure and meet deadlines
- Excellent verbal and written communication
- Passion for food trends, sustainability, and continuous learning
Additional responsibilities include:
- Ensuring staff scheduling aligns with revenue and productivity goals
- Driving compliance with company policies and HR guidelines
- Supporting employment equity, skills development, and transformation goals
- Providing clear communication across shifts and departments
- Monitoring payroll costs and controlling leave liability
Application Process:
Candidates interested in applying for the Executive Sous Chef position must submit a detailed resume that highlights their culinary qualifications, leadership achievements, and relevant work history. Applicants should be prepared for reference and background checks in line with the Protection of Personal Information Act (POPIA).
Note: If you do not receive feedback within 30 days of the application deadline, kindly consider your application unsuccessful.
Equity Consideration:
Sun International supports transformation and is committed to achieving Employment Equity. Preference will be given to candidates from designated groups in line with the Employment Equity Act, the organisation’s internal recruitment policy, and business unit employment equity plans.
Conclusion:
This is more than a job—it’s an opportunity to elevate your career at one of South Africa’s top-tier luxury hospitality destinations. As Executive Sous Chef at Sun City Resort, you will lead from the front, inspire culinary excellence, and leave a legacy on the plates of thousands of guests.
If you are a passionate culinary professional ready to manage high-performing teams, introduce innovation, and uphold five-star dining standards, apply today and join the prestigious Sun City experience.
2. Sous Chef
Listing Reference: SI-121Sous
Listing Status: Actively Hiring
Position Summary
Company: The Maslow Hotel
Industry: Hotel / Catering / Hospitality / Leisure
Job Category: Food & Beverage / Culinary Operations
Location: Sandton, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
The Maslow Hotel, one of Johannesburg’s premier luxury hospitality destinations, is currently offering a rewarding opportunity for an experienced Sous Chef to join its world-class culinary team in the F&B – Lacuna outlet. This exciting position is ideal for a passionate chef ready to take the next step in their culinary leadership journey.
As a Sous Chef, you will be responsible for day-to-day culinary operations within your assigned outlet, ensuring top-tier food quality, effective team leadership, operational cost control, and memorable guest experiences. If you thrive in high-end hotel kitchens and enjoy the challenges of maintaining excellence in a fast-paced environment, this role is for you.
Job Description:
The core purpose of the Sous Chef role is to lead the kitchen operation and culinary team within the outlet, ensuring the delivery of high-quality food and maximizing operational efficiency. Reporting to the Executive Sous Chef, you will coordinate culinary strategies, manage stock and budgets, and maintain hygiene, safety, and team performance standards.
Key Performance Areas include:
Culinary Operations and Strategy
- Work with the Executive Sous Chef to plan outlet-specific culinary objectives
- Align culinary operations with the hotel’s broader food strategy
- Implement promotional calendars and participate in product development
- Deliver consistent food quality and presentation standards
- Stay current with culinary trends and guest preferences
Shift Management and Service Leadership
- Create and manage staff rosters to ensure smooth coverage
- Lead shift briefings and handovers for clear communication
- Supervise mise-en-place preparation and service execution
- Complete opening/closing checklists and maintain equipment functionality
- Be visibly present during service to resolve guest issues and ensure satisfaction
Standards and Governance
- Conduct hygiene, maintenance, and food safety inspections
- Monitor environmental and safety compliance in the kitchen
- Manage operating equipment and supplies, and investigate variances
- Minimize waste and ensure processes are in line with company SOPs
Financial and Budget Oversight
- Assist in preparing budget forecasts and Capex planning
- Monitor food cost percentages and purchasing aligned to revenue
- Document, update, and system-capture all recipes for accuracy
- Produce food cost reports (10-day, 20-day, monthly)
- Track departmental leave liability and manage wages vs revenue ratio
- Review supplier quotes and monitor price trends
People Management
- Maintain staff attendance, absenteeism, and policy adherence
- Identify training needs and coach staff for skill development
- Lead performance reviews, contracting, and team motivation
- Recruit new staff, handle onboarding, and build a talent pipeline
- Manage workplace discipline and resolve team issues
- Create a high-performance team culture aligned with company values
Customer Relationship Management
- Ensure guests receive professional and courteous service at all times
- Handle escalated complaints and interact with VIP guests during service
- Conduct product knowledge training for staff regarding promotions and offerings
- Gather post-promotion feedback and provide performance insights
- Lead floor presence during events, functions, and promotional services
Ideal Candidate:
The ideal Sous Chef candidate is an innovative, team-oriented leader with a strong foundation in culinary operations, budget management, and guest service excellence. You should be ready to deliver top-tier results while mentoring junior staff and contributing to the outlet’s overall success.
Minimum Educational Requirements:
- 3-Year Culinary Diploma or equivalent National Culinary Qualification (Diploma level)
- Membership with the South African Chef’s Association and other culinary bodies
Experience Requirements:
- Minimum 5–6 years’ experience in luxury hotel or fine dining kitchen environments
- At least 2 years in a Chef de Partie or equivalent leadership role
- Demonstrated success managing kitchen operations and delivering consistent culinary quality
- Exposure to menu planning, costing, supplier negotiation, and kitchen audits
Role Responsibility:
The Sous Chef is a cornerstone of culinary excellence within the outlet. Your daily responsibilities will revolve around maintaining food quality, managing the kitchen team, enforcing standards, and controlling costs.
Your role includes:
- Coordinating kitchen activities and supervising kitchen brigade
- Ensuring compliance with environmental, safety, and food hygiene standards
- Managing product inventory, ordering, and storage
- Handling operational budgets and food cost tracking
- Coaching and mentoring staff through live service and daily prep
- Developing new dishes and refining menu offerings
- Liaising with internal stakeholders (HR, Finance, Maintenance, Security) for operational alignment
- Driving productivity and efficient use of labor
Skills and Attributes:
To thrive in this role, you’ll need a strong combination of culinary technique, leadership, and business acumen.
Technical Competencies:
- Menu engineering and food cost management
- Kitchen operational management and recipe standardization
- Supplier management and cost control
- Understanding of labor laws and hospitality industry regulations
- Familiarity with sustainability and environmental practices in kitchens
Behavioral Competencies:
- Strong decision-making and use of initiative
- Adaptability and problem-solving in a high-pressure environment
- Coaching and mentoring for team development
- Excellent numeracy and analytical skills
- Sensory judgment in taste, texture, and presentation
- Tech-savvy with intermediate computer skills for reporting and system usage
Work Conditions and Physical Requirements:
- Must be willing to work flexible shifts to meet operational needs
- Mobility to move across outlets and carry or operate kitchen equipment
- Ability to perform similar duties in different outlets as needed
Application Process:
Qualified candidates should submit an up-to-date CV, including proof of culinary qualification, references, and a portfolio of recent menu planning or kitchen operations projects. Applications will be assessed in line with Sun International’s internal recruitment policy and employment equity targets.
Equity Consideration:
In line with Employment Equity Act No. 55 of 1998, preference will be given to candidates from designated groups as outlined in The Maslow’s employment equity plans.
POPIA Compliance:
By submitting your application, you consent to the processing of your personal information in line with the Protection of Personal Information Act (POPIA). Reference checks may be conducted.
Closing Note:
If you do not hear back within 30 days of your application, please consider it unsuccessful. We thank all applicants for their interest in joining The Maslow’s culinary team.
Conclusion:
This Sous Chef role at The Maslow – Lacuna outlet is a unique opportunity to contribute your culinary talent to one of South Africa’s leading hospitality brands. You will play a crucial role in delivering memorable dining experiences, managing culinary operations, and inspiring excellence in the kitchen. If you’re a hands-on professional who leads with vision and passion, apply today and elevate your culinary career.
3. Intern: N6 Electrical Engineering – T X 2
Listing Reference: SI-68
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino
Industry: Engineering / Electrical Training
Job Category: Internship / Graduate In-Service Training
Location: Wild Coast, South Africa
Contract Type: Fixed-Term Contract (In-Service Training)
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Wild Coast Sun Casino is offering an exciting Electrical Engineering Internship opportunity to motivated students who are currently completing their in-service training. This role is ideal for individuals seeking valuable work-integrated learning (WIL) experience in a professional and dynamic hospitality-engineering environment.
If you’re passionate about engineering, committed to learning, and eager to work in an environment that values ethical conduct, professionalism, and innovation, this is your chance to kickstart your career.
Job Description:
As an Electrical Engineering Intern, you will support the casino’s engineering department by assisting in day-to-day technical tasks and maintenance procedures under the guidance of experienced professionals. This opportunity forms part of your formal training requirement and offers invaluable exposure to electrical systems within a large hospitality and entertainment complex.
This role is hands-on and customer-facing at times, requiring dedication, flexibility, and a willingness to learn in a real-world operational setting. You’ll work as part of a technical team maintaining and supporting the casino’s infrastructure and facilities.
Ideal Candidate:
The internship is suited for a student currently studying toward a qualification in Electrical Engineering and who needs to complete their in-service training. You must be enthusiastic, ethical, and have strong interpersonal and communication skills.
Minimum Requirements:
- Grade 12 / Matric Certificate
- Currently studying toward a National Diploma or equivalent in Electrical Engineering
- An in-service training letter from your academic institution
- Valid South African ID
- Ability to speak and write in English fluently
Additional Requirements:
- Must be willing to work shifts, weekends, and public holidays
- Must be physically fit and able to stand for extended periods
- Must be willing to work in smoking environments (casino areas)
- A team-oriented mindset with a strong work ethic
Role Responsibility:
As part of your learning experience, you’ll be expected to take initiative, follow safety procedures, and deliver technical support as needed. Responsibilities may include:
- Assisting with routine maintenance of electrical systems and machinery
- Learning to diagnose faults and supporting breakdown resolutions
- Supporting the team in preventative maintenance and inspections
- Working under the supervision of senior electricians or engineers
- Participating in health and safety checks across facilities
- Maintaining logs of technical activities as part of your training
- Reporting any safety or operational concerns to the supervisor
- Participating in shift briefings and team discussions
- Engaging in project work or ad hoc tasks related to your area of study
Skills and Attributes:
This internship demands a high level of professionalism, eagerness to learn, and physical stamina. You will also benefit from strong technical interest and attention to detail.
Core Skills:
- Basic understanding of electrical systems and components
- Good written and verbal communication
- Ability to follow instructions and work safely
- Attention to detail when handling equipment and reporting
- Willingness to learn from hands-on experience
Key Attributes:
- Positive attitude and strong interpersonal skills
- Willingness to adapt to working hours and environments
- Strong work ethic and ability to take responsibility
- Professional conduct and a commitment to workplace ethics
Application Process
To apply, candidates must submit:
- A certified copy of their Matric Certificate
- An in-service training letter from their academic institution
- A certified copy of their South African ID
- An updated CV with contactable references
Applications will be reviewed on a rolling basis until the position is filled. Candidates must be available to work shifts and reside in or near the Wild Coast region.
Equity Consideration
This opportunity is aligned with Employment Equity (EE) and BBBEE transformation goals. Preference will be given to applicants from designated groups as per the company’s internal recruitment policy and relevant legislation.
Compliance Note – POPIA
All applications are subject to compliance with the Protection of Personal Information Act (POPIA). By applying, you give consent for your personal information to be processed for recruitment purposes. Reference checks will be conducted where appropriate.
Closing Note
If you do not receive feedback within 30 days of the application, please consider your application unsuccessful. We appreciate all interest shown in joining the Wild Coast Sun Casino engineering team.
Conclusion
This Electrical Engineering Internship at Wild Coast Sun Casino offers more than just workplace experience—it’s a stepping stone into South Africa’s engineering and hospitality industry. You’ll be exposed to the real-world application of your studies, mentored by experienced professionals, and gain the skills and confidence needed to thrive as a future technician or engineer.
If you’re ready to start your career journey, embrace new challenges, and grow through experience, apply today and become part of a brand that values excellence, innovation, and opportunity.
4. Learner: NC Gaming Operations (Dlr) – T
Listing Reference: SI-70
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino
Industry: Academic / Hospitality Training
Job Category: Learnership / Training Programme
Location: Wild Coast, Eastern Cape, South Africa
Contract Type: Fixed-Term Learnership Contract
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Wild Coast Sun Casino, one of South Africa’s premier hospitality and entertainment venues, is offering a dynamic learnership opportunity for young, motivated individuals looking to kick-start their careers. This is an exciting opportunity to receive formal training while gaining real-world work experience in a vibrant, fast-paced environment.
This learnership is ideal for recent school leavers who are passionate about professional development, possess strong interpersonal skills, and are eager to grow within the hospitality or casino services industry.
Job Description:
This learnership programme is designed to equip candidates with essential workplace skills while exposing them to the daily operations of a top-tier resort and casino. Candidates will receive structured training, hands-on experience, and mentorship to help build a solid foundation for future employment opportunities.
The learnership supports transformation goals and is aligned with the Wild Coast Sun’s broader development initiatives. It offers candidates from previously disadvantaged backgrounds a platform for personal and career advancement.
Ideal Candidate:
The ideal candidate is a bright, energetic, and ethical individual who demonstrates a willingness to learn and grow in a structured hospitality training environment. You should enjoy interacting with people, be able to follow instructions, and be committed to completing the full learnership programme.
Minimum Requirements:
- Grade 12 Certificate with Mathematics or Mathematical Literacy
- Valid South African ID
- Ability to communicate clearly and confidently in English (spoken and written)
Additional Requirements:
- Must be willing to work shifts, weekends, and public holidays
- Physically able to stand for extended periods of time
- Willingness to work in a smoking environment (as some operational areas may allow smoking)
- Demonstrated professionalism, punctuality, and teamwork
Role Responsibility:
As a learnership candidate, you will rotate through various areas of the business and perform supervised tasks designed to introduce you to hospitality, customer service, and operational functions. Your responsibilities will vary depending on departmental placement but may include:
- Assisting guests with information and general service support
- Learning how to follow safety, hygiene, and operational procedures
- Shadowing experienced staff members in customer-facing roles
- Participating in classroom-based and practical learning sessions
- Following instructions from mentors and completing assignments or logbooks
- Demonstrating a positive attitude, adaptability, and teamwork throughout the programme
- Representing the brand in a professional and respectful manner
Skills and Attributes:
This learnership programme is about more than technical training—it’s about building character, customer awareness, and job readiness.
Core Skills:
- Good communication and listening skills
- Ability to follow instructions and accept constructive feedback
- Basic numeracy and literacy
- Strong personal discipline and time management
- An eagerness to learn new skills and apply them practically
Key Attributes:
- Respectful and courteous demeanor
- Dependable and punctual
- Able to work independently and within a team
- Customer-oriented mindset
- High level of personal hygiene and professionalism
- Comfortable working in a dynamic, high-pressure environment
Application Process:
To apply for the Wild Coast Sun Learnership, please ensure that you meet the minimum criteria and submit the following:
- Certified copy of your Grade 12 Certificate (with Maths or Maths Literacy)
- Certified copy of your South African ID
- Updated CV with valid contact information
- Motivation letter (optional but recommended)
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for further assessments or interviews. Successful candidates must be available to begin training as per the resort’s scheduled intake period.
Equity Consideration:
This opportunity is offered in line with the Employment Equity Act (No. 55 of 1998) and Wild Coast Sun Casino’s internal transformation and development strategies. Preference will be given to candidates from designated groups and historically disadvantaged backgrounds.
POPIA Compliance:
By submitting your application, you consent to the processing of your personal information as per the Protection of Personal Information Act (POPIA). Wild Coast Sun will ensure the confidentiality and lawful handling of all submitted information during the recruitment process.
Closing Note:
If you do not receive feedback within 30 days of submitting your application, please consider your application unsuccessful. We thank all applicants for their interest and encourage them to apply again in the future as opportunities arise.
Conclusion:
This learnership opportunity at Wild Coast Sun Casino offers an exceptional pathway into the hospitality industry for young South Africans looking to develop real workplace skills. With the right attitude and a willingness to learn, this programme can be the first step toward a rewarding career in one of the country’s most exciting leisure destinations.
If you’re ready to take your future seriously, build confidence, and gain skills that make you more employable, apply today and take the first step toward your professional development journey.
5. Learner: NC Professional Cookery – T
Listing Reference: SI-71
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino
Industry: Academic / Hospitality Skills Development
Job Category: Learnership / Entry-Level Training
Location: Wild Coast, Eastern Cape, South Africa
Contract Type: Fixed-Term Learnership
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Are you ready to take the first step toward a rewarding career in the hospitality and entertainment industry? The Wild Coast Sun Casino, a premier destination on South Africa’s Eastern Cape coast, is offering 10 dynamic learnership opportunities for young individuals who are eager to grow, learn, and contribute in a vibrant and professional environment.
This programme is designed to provide hands-on work experience combined with structured learning for individuals who meet the basic requirements and are ready to commit to personal and professional development. It’s more than just a job—it’s a launchpad for your future.
Job Description:
The Wild Coast Sun learnership is aimed at enthusiastic and motivated young South Africans who are ready to begin their journey in the workplace. Through this programme, candidates will receive structured theoretical training and practical exposure in a real hospitality environment.
Learners will rotate through various operational areas, developing core competencies related to customer service, workplace communication, team support, and basic hospitality practices. This initiative forms part of the property’s skills development and transformation strategy, aligning with national goals of youth empowerment and job readiness.
Ideal Candidate:
This learnership is best suited for recent school leavers who are looking for a formal work-readiness programme. Candidates should demonstrate ethical behaviour, discipline, and a genuine interest in the hospitality or casino sector.
Minimum Requirements:
- Grade 12 Certificate (with Mathematics or Mathematical Literacy)
- Valid South African ID
- Ability to communicate clearly in English (both spoken and written)
Additional Requirements:
- Willingness to work shifts, weekends, and public holidays
- Physical ability to stand for long periods of time
- Comfortable working in a smoking environment (as per casino policies)
- A team player with a strong work ethic and high attention to detail
Role Responsibility:
As a learner at Wild Coast Sun Casino, your responsibilities will be both educational and practical. You’ll work alongside experienced professionals, take part in training workshops, and apply what you learn in real work situations.
Key responsibilities include:
- Supporting departments in guest-facing and operational tasks
- Attending scheduled training sessions and completing assessments or practical logs
- Demonstrating punctuality, responsibility, and professionalism in all tasks
- Participating in workplace safety and hygiene protocols
- Learning to follow Standard Operating Procedures (SOPs) in different departments
- Engaging in team discussions, feedback sessions, and peer learning
This learnership offers real-world insights into hospitality, food and beverage, gaming operations, and service excellence—valuable skills for any future career path.
Skills and Attributes:
Successful learners in this programme are those who display a mix of interpersonal skills and the willingness to learn. While no prior experience is required, a proactive mindset and positive attitude will go a long way.
Core Skills:
- Good communication and comprehension in English
- Basic numeracy and the ability to follow verbal and written instructions
- Time management and reliability in shift-based work
- Ability to work with others and respond to feedback
Personal Attributes:
- Eagerness to learn and grow
- Respectful and polite towards customers and co-workers
- Well-groomed and professional in appearance
- Able to adapt to changing priorities and work schedules
- High integrity and a strong sense of responsibility
Application Process:
To apply for the Wild Coast Sun Learnership (Job Ref: SI-71), applicants must submit the following:
- A certified copy of your Grade 12 certificate (including Maths or Maths Literacy)
- A certified copy of your South African ID
- An updated CV highlighting contactable references and personal strengths
Applications are reviewed on an ongoing basis. Shortlisted candidates will be contacted for assessments and interviews. Candidates must be willing to begin the learnership based on the resort’s scheduled intake period.
Equity Consideration:
This learnership opportunity is aligned with the Employment Equity Act (No. 55 of 1998) and supports transformation objectives. Preference will be given to applicants from designated groups in accordance with Wild Coast Sun Casino’s internal recruitment policy and equity targets.
POPIA Compliance:
In compliance with the Protection of Personal Information Act (POPIA), applicants are informed that by applying, they consent to the lawful processing of their personal information for recruitment and training purposes. All data will be handled confidentially and in accordance with legal requirements.
Closing Note:
If you do not hear from us within 30 days of submitting your application, please consider your application unsuccessful. We appreciate your interest in Wild Coast Sun Casino and encourage you to apply again for future opportunities.
Conclusion:
This learnership at Wild Coast Sun Casino offers more than a foot in the door—it offers a chance to gain critical skills, grow your confidence, and open up a world of future career possibilities in hospitality, customer service, and business operations.
If you’re a driven and energetic individual ready to start your journey toward workplace readiness, apply today and take your place in one of South Africa’s most prestigious casino and resort environments.
6. Gaming Operations Learnership
Listing Reference: SI-144
Listing Status: Actively Hiring
Position Summary
Company: Windmill Casino and Entertainment Centre
Industry: Gaming / Hospitality / Entertainment
Job Category: Learnership / Skills Development
Location: Free State, South Africa
Contract Type: Temporary (12-Month Learnership)
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Windmill Casino and Entertainment Centre, a leading destination in South Africa’s gaming and entertainment industry, is inviting applications for an exciting 12-month Gaming Learnership. This opportunity is open to unemployed external candidates from designated groups, providing the chance to gain valuable training, formal certification, and real-world experience within a fast-paced, regulated environment.
This learnership is ideal for individuals looking to build a solid foundation in the gaming industry through structured training, mentorship, and hands-on exposure.
Job Description:
The Gaming Learnership at Windmill Casino is designed to prepare participants for entry-level roles in the casino and entertainment sector. Learners will undergo a 12-month structured programme that blends theoretical learning with practical, on-the-job training. Upon successful completion, participants will receive a National Certificate in Gaming (Level 3), setting the stage for a rewarding career in the industry.
Through this programme, learners will gain valuable insight into customer service, gaming regulations, casino operations, and business conduct in a high-compliance environment.
Ideal Candidate:
The ideal candidate for this learnership is a motivated, unemployed South African with a keen interest in hospitality or gaming. This opportunity is especially geared toward previously disadvantaged individuals who meet the selection criteria and are ready to learn and grow in a professional environment.
Minimum Requirements:
- Matric / Grade 12 Certificate, including Mathematics and/or Accounting
- Strong numerical reasoning and attention to detail
- Effective verbal and written communication skills
- Basic computer literacy
Additional Attributes:
- Confidence and ability to remain calm under pressure
- Professional and well-groomed appearance
- Willingness to work flexible hours, including nights, weekends, and holidays
- Eagerness to learn and apply new skills
- Ethical conduct and strong sense of accountability
Role Responsibility:
Throughout the programme, learners will be integrated into the Gaming Department where they will assist with various operational and customer-facing tasks. Responsibilities will evolve based on individual progress and training modules but generally include:
- Learning the operational aspects of gaming tables and slot machines
- Gaining knowledge of casino protocols, systems, and regulatory requirements
- Supporting gaming staff with administrative and guest service functions
- Ensuring customer satisfaction and upholding service excellence
- Practicing and applying gaming safety, integrity, and compliance standards
- Participating in daily briefings and on-the-job coaching
- Completing logbooks, assessments, and formal training modules
Skills and Attributes:
Success in this learnership requires a balance of soft skills, technical aptitude, and commitment to development.
Core Skills:
- Good numeracy and calculation ability
- Clear and confident communication
- Basic understanding of financial transactions
- Fast learner and detail-oriented
Professional Attributes:
- Team player and willing to support others
- Ability to follow procedures and work in a structured setting
- Respect for rules, security protocols, and privacy policies
- Time management and punctuality
Training & Certification Offered:
- 12-month Learnership Agreement with Windmill Casino
- National Certificate in Gaming (Level 3)
- Ongoing mentoring, coaching, and performance feedback
- Exposure to a regulated gaming environment with real operational duties
Application Process:
To apply for the Gaming Learnership, please ensure that you meet all minimum criteria and submit the following:
- Certified copy of your Matric Certificate (must include Maths or Accounting)
- Certified copy of your South African ID
- Updated CV with accurate contact details and personal profile
- Optional: Brief motivation letter outlining your interest in the learnership
Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted for assessments, interviews, and background checks. Please note that learners must be available for the full 12-month period.
Equity Consideration:
This learnership programme is aligned with Employment Equity Act No. 55 of 1998 and supports BBBEE transformation goals. Preference will be given to suitably qualified applicants from designated groups, in line with Windmill Casino’s internal recruitment policy, employment equity plans, and Gaming Board licensing requirements.
POPIA Compliance:
In line with the Protection of Personal Information Act (POPIA), your personal information will be processed only for recruitment and employment-related purposes. By applying, you consent to such processing as described in the organisation’s privacy policy.
Closing Note:
If you have not received feedback within 30 days of applying, kindly consider your application unsuccessful. We thank all applicants for their interest and encourage you to explore future opportunities with us.
Conclusion:
The Windmill Casino Gaming Learnership is an outstanding opportunity to develop your skills, earn a formal qualification, and gain hands-on experience in the vibrant world of gaming and entertainment. If you’re ready to learn, work hard, and take the first step toward a successful career, apply now and join a team that values growth, excellence, and transformation.
7. MVG Host / Hostess
Listing Reference: SI-127
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino and Resort
Industry: Gaming / Hospitality / Customer Loyalty
Job Category: Customer Service / Loyalty Programme Operations
Location: Wild Coast, Eastern Cape, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Are you an enthusiastic, customer-focused individual with a passion for delivering exceptional guest service? The Wild Coast Sun is seeking two motivated individuals to join their Marketing Department as MVG Hosts / Hostesses. This is an exciting opportunity to play a frontline role in one of South Africa’s leading entertainment and gaming venues, connecting directly with Sun MVG loyalty members and guests.
As an MVG Host/Hostess, you’ll be the face of the Sun MVG Loyalty Programme, ensuring top-tier service, promoting programme benefits, and handling member engagement at the resort’s casino and entertainment spaces.
Job Description:
The primary responsibility of the MVG Host / Hostess is to serve as a frontline brand ambassador for the Sun MVG Loyalty Programme. This includes onboarding new members, redeeming points, resolving loyalty-related queries, and ensuring that every guest has a rewarding experience at the Wild Coast Sun.
Key duties include:
- Welcoming and engaging all guests and MVG members with professionalism and warmth
- Capturing new member sign-ups and issuing loyalty cards
- Promoting the MVG programme and explaining its benefits
- Managing customer data (capturing, updating, and validating contact permissions)
- Redeeming loyalty points and issuing reward vouchers
- Resolving customer queries or complaints, escalating as necessary
- Supporting the marketing team with programme promotions, campaigns, and collateral management
- Educating guests on available facilities, offers, and entertainment
Ideal Candidate:
The ideal candidate is personable, efficient, and detail-oriented with excellent interpersonal communication. You should be passionate about customer service and hospitality, able to work under pressure, and confident in promoting customer-facing programmes.
Minimum Educational and Experience Requirements:
- Matric / Grade 12 with Mathematics Literacy
- 2–4 years’ experience in a customer service, hospitality, or guest-facing role
- Strong command of spoken and written English
- Experience with cash handling, data capturing, or loyalty programme operations is a bonus
Additional Skills and Competencies:
- Customer interaction and conflict resolution
- Listening, asking questions, and collecting information
- Typing, filing, and digital data management
- Verbal communication and professionalism
- High levels of honesty, especially in handling customer data and vouchers
- Emotional resilience and ability to remain calm under pressure
- Strong attention to detail and ability to follow instructions
Technical Knowledge:
- Understanding of gaming product knowledge (machine transactions, smart card adjustments, payouts)
- Loyalty programme management and reward systems
- Compliance with customer service regulations and responsible gambling principles
- Competency in Microsoft Office Suite
- Working knowledge of systems such as SVC, Opera PMS, EGS, and Promo Exec is advantageous
Role Responsibility:
As an MVG Host / Hostess, you are responsible for maintaining high service standards and ensuring that all guests, especially loyalty programme members, receive a personalised, seamless, and rewarding experience.
Daily responsibilities include:
Customer Service Preparation
- Check the MVG desk and equipment to ensure readiness for shift
- Replenish marketing materials and guest brochures
- Report any equipment malfunctions and participate in shift handovers
Loyalty Programme Administration
- Sign up new members and explain MVG terms and benefits
- Validate and update guest information at each interaction
- Process loyalty redemptions and handle points queries or disputes
- Track stock levels for cards, brochures, and vouchers
Creating Customer Experiences
- Deliver consistent, friendly, and professional service
- Upsell facilities and promotions based on guest preferences
- Log guest feedback and handle complaints or concerns appropriately
- Identify and greet VIP or returning guests to build strong loyalty connections
Know How & Problem Solving
- Apply knowledge of policies and procedures to guest requests
- Communicate and coordinate effectively with internal departments
- Use initiative to resolve customer queries within pre-set guidelines
- Work independently while ensuring decisions align with company standards
Accountability
- Follow all internal policies and gaming board regulations
- Own guest queries from start to finish
- Report issues beyond your authority to supervisors promptly
Work Conditions & Special Requirements:
- Willingness to work rotating shifts, including weekends and public holidays
- Ability to stand for long periods and move around the property
- Must be able to operate in a smoking environment
- Physical mobility required for performance of daily tasks
Equity Consideration:
In line with the Employment Equity Act No. 55 of 1998, preference will be given to individuals from designated groups. Right of first refusal will be given to qualifying candidates from:
- Mgungundlovu Communal Property Association (MCPA)
- Licensed areas: Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu
- Persons living with disabilities are strongly encouraged to apply
Application Process:
Applicants must submit:
- Certified copy of their Grade 12 certificate
- Detailed CV with contactable references
- Copy of South African ID
Only shortlisted candidates will be contacted. If you do not receive feedback within 30 days, please consider your application unsuccessful.
POPIA Compliance:
All applicant data will be processed in accordance with the Protection of Personal Information Act (POPIA). By submitting your application, you consent to the processing of your personal information for recruitment purposes.
Conclusion:
This is your chance to be part of a customer-focused team that drives excellence at the Wild Coast Sun Casino. As an MVG Host / Hostess, you’ll help deliver premium experiences to guests, build brand loyalty, and play a central role in hospitality and gaming operations.
If you’re an outgoing, well-presented individual with a passion for service, apply now and become the face of one of South Africa’s leading loyalty programmes.
8. Waitron
Listing Reference: SI-130
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino and Resort
Industry: Hotel / Catering / Hospitality / Leisure
Job Category: Food and Beverage / Waitstaff
Location: Wild Coast, Eastern Cape, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Are you passionate about people and hospitality? The Wild Coast Sun is offering an exciting opportunity for seven experienced F&B Waitrons to join the team in one of its flagship restaurants, Chico’s, as well as across banqueting and casino floor operations. This is your chance to grow in a high-energy, guest-focused environment where you can showcase your customer service skills and play a vital role in delivering exceptional dining experiences.
As a Waitron, you’ll be responsible for preparing your section, interacting with guests, and ensuring every food and beverage item is delivered with efficiency, attention to detail, and a smile.
Job Description:
The primary purpose of the Waitron role is to provide professional, efficient food and beverage service within restaurant, banqueting, or casino floor outlets. You will uphold company standards and maintain excellent service delivery from preparation to clean-up.
Main areas of responsibility include:
- Setting up service areas and stations (mise-en-place) before shifts
- Taking food and drink orders with precision and efficiency
- Delivering meals and beverages with excellent presentation
- Explaining menu items and making product recommendations
- Upselling promotions and special menu items
- Maintaining cleanliness of your work area and equipment
- Handling payments and cashiering duties when required
- Clearing and resetting tables quickly between guests
- Working with kitchen staff on special dietary requests
- Maintaining hygiene and safety standards at all times
Ideal Candidate:
The ideal candidate is professional, courteous, physically fit, and passionate about delivering quality service in a hospitality setting. You should be comfortable working shifts and thrive in fast-paced environments.
Minimum Qualifications and Experience:
- Grade 12 / Matric certificate or equivalent national qualification
- Minimum 2 years’ experience as a waiter or waitress in a restaurant or hotel setting
Preferred Qualities and Skills:
- Ability to stand for long hours
- Good interpersonal skills and team spirit
- Attention to detail in service and cleanliness
- Excellent verbal communication in English
- Ability to work shifts, weekends, and public holidays
- Open-mindedness to work across various outlets when needed
- Polished and well-presented with a friendly, professional demeanor
Behavioural Competencies:
- Problem solving and initiative
- Listening and communication
- Handling customer complaints with professionalism
- Following SOPs and instructions
- Working collaboratively with team members
Technical Competencies:
- Food and beverage product knowledge
- Operating equipment care and usage
- Beverage service skills
- Menu explanation and upselling techniques
- Cash handling and basic POS operations
- Basic computer literacy
- Communication and interpersonal etiquette
Role Responsibility:
Prepared Work Area
- Prepare section with required place settings, glassware, cutlery, and condiments
- Check cleanliness and functionality of your service station
- Restock menus, tableware, and operating equipment
- Participate in stock counts when required
- Follow hygiene, safety, and environmental guidelines
Service Execution
- Greet and seat guests where applicable
- Take accurate food and beverage orders
- Input orders into the system promptly
- Collaborate with kitchen and bar teams for smooth service
- Deliver dishes to guests, ensuring presentation and accuracy
- Check in with guests during meals to ensure satisfaction
- Manage billing and conduct cash-ups (where relevant)
- Upsell food and beverage specials and loyalty promotions
Customer Engagement
- Provide warm and friendly guest interaction
- Recognise repeat customers and understand preferences
- Educate guests about promotions, specials, and other resort facilities
- Resolve basic complaints or escalate where necessary
- Ensure every guest leaves feeling valued and appreciated
Work Conditions and Requirements:
- Must be able to work rotational shifts based on business needs
- Physically capable of carrying trays and walking long distances within the resort
- Willing to work across different F&B outlets as needed
- Comfortable working in both quiet and high-pressure environments
Equity Consideration:
In line with the Employment Equity Act No. 55 of 1998, preference will be given to candidates from designated groups. Right of first refusal will be given to applicants from the following areas:
- Mgungundlovu Communal Property Association (MCPA)
- Licensed areas: Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu
People living with disabilities are strongly encouraged to apply.
Application Process:
Interested candidates must submit:
- A certified copy of their Grade 12 / National Certificate
- Updated CV with contactable references
- Certified copy of their South African ID
Applications are open until positions are filled. Only shortlisted candidates will be contacted. If you do not receive feedback within 30 days, please consider your application unsuccessful.
POPIA Compliance:
All information submitted will be processed according to the Protection of Personal Information Act (POPIA) for the purpose of recruitment and selection. By applying, you consent to this processing.
Conclusion:
This is your opportunity to be part of a world-class team at Wild Coast Sun. As an F&B Waitron, you will play a key role in ensuring exceptional guest experiences at Chico’s restaurant and other outlets across the resort.
If you’re enthusiastic, experienced, and ready to grow in a dynamic hospitality environment, apply today and bring your service skills to one of South Africa’s most iconic destinations.
9. Receptionist
Listing Reference: SI-131
Listing Status: Actively Hiring
Position Summary
Company: Wild Coast Sun Casino and Resort
Industry: Hotel / Catering / Hospitality / Leisure
Job Category: Front Office / Guest Relations
Location: Wild Coast, Eastern Cape, South Africa
Contract Type: Permanent
Remuneration: Market Related
EE Position: Yes
Closing Date: Open Until Filled
Introduction
Are you passionate about hospitality and guest service? The Wild Coast Sun is currently hiring Receptionists to join its professional Front Office team. With three permanent positions available, this opportunity is ideal for individuals who enjoy interacting with guests, managing reservations, and creating warm and welcoming experiences from the moment a guest arrives to the moment they leave.
As a Receptionist at Wild Coast Sun, you’ll be the first point of contact for guests, responsible for smooth check-in and check-out, personalised service, and promoting hotel offerings to ensure every guest has a memorable stay.
Job Description:
The primary role of the Receptionist is to ensure guests are warmly welcomed, efficiently checked in and out, and assisted professionally during their stay. You will serve as a vital touchpoint for communication, ensuring every interaction is pleasant and effective, while maintaining the integrity of bookings, billing, and front desk protocols.
Main responsibilities include:
- Handling check-in and check-out processes
- Welcoming guests with professionalism and warmth
- Managing bookings via phone, online, and walk-ins
- Issuing room keys and handling payment transactions
- Upselling hotel amenities, upgrades, and promotions
- Recording and following up on guest requests or complaints
- Liaising with housekeeping and maintenance on room readiness
- Administering and reconciling your cash float
- Remaining present and courteous at the reception desk
Ideal Candidate:
We’re looking for someone who is presentable, courteous, professional, and proactive. You should enjoy working with people and solving guest-related problems with care and speed. You’ll need to thrive in a fast-paced hotel setting and be comfortable working shifts, including weekends and holidays.
Minimum Qualifications and Experience:
- Grade 12 (Matric Certificate)
- At least 2 years of customer service experience, preferably in a hotel environment
- Familiarity with Front Desk procedures, including bookings, billing, and guest interactions
Preferred Skills and Competencies:
- Hotel product and facilities knowledge
- Strong communication and listening skills
- Friendly telephone etiquette and customer rapport
- Problem-solving and decision-making ability
- Cashiering, forex handling, and billing accuracy
- Microsoft Office proficiency and Opera Suite experience
- Upselling and promotional recommendation skills
- Ability to work shifts and stand for long periods
Behavioural Competencies:
- Professional and polished appearance
- Courteous and calm under pressure
- Positive attitude and a team-first mindset
- Responsible, honest, and reliable
- Takes initiative and works independently
Role Responsibility:
Prepared Workstation
- Ensure front desk systems and phones are operational
- Review daily VIP and arrivals list
- Restock brochures and ensure area cleanliness
- Coordinate with other departments to ensure room readiness
- Familiarise yourself with hotel facilities, promotions, and events
Reception Services
- Greet guests warmly upon arrival and check them in efficiently
- Provide details on room features, hotel services, and resort offerings
- Handle special requests (e.g., wake-up calls, reservations, directions)
- Attend to booking channels: in-person, phone, and online
- Log guest complaints or issues and ensure quick resolution
- Upsell room upgrades and resort services
- Maintain booking accuracy and billing integrity
- Administer cash-ups and reconcile daily float
Customer Engagement
- Build rapport with guests and remember repeat customers’ preferences
- Educate guests about ongoing promotions and available services
- Handle complaints with professionalism or escalate when needed
- Ensure guests feel valued and appreciated at every interaction
- Provide accurate information and help with directions or bookings
Planning
- Manage daily task lists and support check-in/check-out flows
- Organise your time effectively to meet front desk responsibilities
- Adhere to standard procedures and follow internal control measures
Decision Making
- Interpret guest needs and match them to available services
- Make judgment calls on upgrade eligibility or request approvals
- Refer complex matters to supervisors with relevant information
Problem Solving
- Handle booking conflicts or room-related issues
- Take ownership of guest complaints and aim for first-contact resolution
- Report maintenance issues or malfunctions promptly
Work Conditions & Special Requirements:
- Must be physically able to stand for extended periods
- Willing to work rotating shifts, weekends, and public holidays
- May be expected to assist in other departments due to operational needs
- Knowledge of a second language is an advantage
Equity Consideration:
In line with the Employment Equity Act No. 55 of 1998, preference will be given to candidates from designated groups. The right of first refusal will be extended to qualifying applicants from:
- Mgungundlovu Communal Property Association (MCPA)
- Licensed areas: Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu
People living with disabilities are strongly encouraged to apply.
Application Process:
Applicants must submit:
- Certified copy of Grade 12 certificate
- Updated CV with contactable references
- Certified copy of South African ID
Only shortlisted applicants will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
POPIA Compliance:
Your personal data will be processed in accordance with the Protection of Personal Information Act (POPIA). By submitting your application, you consent to the lawful processing of your personal information for recruitment purposes.
Conclusion:
This is your opportunity to become a key member of the prestigious Wild Coast Sun Front Office team. As a Receptionist, you will help shape the guest experience from the first hello to the final goodbye. If you’re professional, people-focused, and passionate about service excellence, apply today and bring your hospitality career to life at one of South Africa’s most iconic resorts.
We wish you all the best with your applications.