Listing Reference: FSG-ITINT-2025
Listing Status: Open
Position Summary
- Company: Fidelity Services Group (Pty) Ltd
- Industry: Information Technology / Security Services
- Job Category: IT Internship / Graduate Opportunity
- Location: Helderkruin, Roodepoort, Gauteng, South Africa
- Contract Type: Fixed-Term Internship (24 months)
- Remuneration: Monthly stipend as per company internship policy
- EE Position: Yes – Preference for Historically Disadvantaged and Black Female Candidates
- Closing Date: Not specified
Introduction
Fidelity Services Group (Pty) Ltd, a trusted leader in integrated security and technology solutions, is offering a 24-month IT Internship for newly qualified graduates. This opportunity, based in Helderkruin, Roodepoort, is designed to provide aspiring IT professionals with hands-on experience in IT support and system administration within a corporate environment.
As part of its ongoing investment in human capital, Fidelity supports growth through structured mentorship, training, and real-time exposure to dynamic tech environments. This internship is perfect for junior IT graduates looking to kick-start their careers while gaining valuable insight into enterprise-level IT operations.
Job Description
The IT Intern will work under the guidance of the IT team and be responsible for supporting day-to-day technical needs across departments. This includes first-line technical support, hardware/software troubleshooting, and basic system administration.
Key responsibilities include:
- Providing technical support to end-users via phone, email, or in-person interactions
- Diagnosing and resolving hardware and software issues efficiently
- Assisting with the installation, configuration, and updating of software applications
- Supporting the maintenance and smooth running of IT networks and systems
- Participating in team meetings and collaborating with senior IT staff
- Keeping detailed documentation of support requests, incidents, and resolutions
- Researching and staying updated on emerging technologies and IT support best practices
This internship offers a unique opportunity to work in a fast-paced environment where you will support a large and diverse workforce, providing a strong foundation for your future career in information technology.
Ideal Candidate
The ideal candidate is a recent IT graduate who is passionate about technology and eager to learn. You should be driven, proactive, and capable of problem-solving with a positive, customer-focused attitude.
You should be:
- A good communicator, able to explain technical concepts clearly
- Motivated to take initiative and resolve problems independently
- A team player with a genuine interest in IT systems and infrastructure
- Committed to completing a 24-month internship period
- Adaptable to the evolving nature of IT support roles
- Enthusiastic about working with end-users to provide exceptional service
This opportunity is ideal for graduates looking to build confidence, skills, and real-world experience under the mentorship of a leading IT department.
Role Responsibility
As a Junior IT Support Intern, you will be expected to:
- Serve as the first point of contact for internal IT support queries
- Log, track, and update all incidents in the support ticketing system
- Troubleshoot and provide solutions for desktop, laptop, printer, and application issues
- Install and update security patches and system updates as directed
- Assist in the configuration of user accounts, email, and access permissions
- Coordinate with external vendors or service providers when needed
- Maintain inventory of IT hardware and software licenses
- Support the IT team with larger rollouts or system upgrade projects
- Provide on-site and remote user assistance, as required
- Follow company data protection, security, and compliance standards
This is a hands-on role where your involvement will have a direct impact on daily business operations.
Skills and Attributes
Applicants should have or be able to develop the following skills and traits:
- Technical Skills: Basic understanding of hardware, software, networking, and troubleshooting
- Problem-Solving: Logical thinking to identify root causes and resolve technical issues
- Communication: Strong written and verbal communication for internal support interactions
- Customer Service: Courteous and solution-oriented when assisting end-users
- Time Management: Ability to prioritize tasks and respond to multiple requests efficiently
- Team Collaboration: Willingness to learn from others and contribute to the team
- Attention to Detail: Accurately documenting incidents, solutions, and system changes
- Self-Motivation: Taking responsibility for your learning and performance
- Adaptability: Flexibility to handle changing tech demands and evolving work scenarios
These attributes will be developed further during the internship through structured support and real-world experience.
Qualifications and Requirements
To be eligible for this internship, applicants must meet the following criteria:
- Bachelor’s degree in Information Technology or related field
- 0–1 year of experience in IT (graduates welcome to apply)
- Basic knowledge of computer hardware, operating systems, and networking fundamentals
- Good understanding of Microsoft Office, Windows environments, and common applications
- Strong interest in desktop and end-user support
- Willingness to learn and grow professionally in a 24-month commitment
- South African citizenship or legal eligibility to work in South Africa
Preference will be given to:
- Historically Disadvantaged Individuals (HDIs)
- Black Female Candidates
- Candidates with a customer service background or soft skills training
- Applicants with a good academic record and technical aptitude
Fidelity is committed to employment equity and the inclusion of diverse talent in its teams.
Application Process
To apply for the Fidelity IT Internship, applicants must prepare the following documents:
- Updated Curriculum Vitae (CV)
- Certified ID copy
- Certified degree certificate or academic transcript
Submit your application via the Fidelity Services Group careers page or as directed in the official job listing.
Please note:
- Fidelity reserves the right not to make an appointment
- Applications not responded to within 10 working days should be regarded as unsuccessful
- Only shortlisted candidates will be contacted for interviews or assessments
Final Note
The Fidelity Services Group IT Internship offers a solid pathway into the world of professional IT support. It’s designed to help young, aspiring technologists build the skills, experience, and confidence needed for long-term success in the IT industry.
Whether you’re passionate about desktop support, systems administration, or tech innovation, this internship equips you with hands-on exposure in one of South Africa’s most respected organizations.
If you are a recent graduate seeking growth, mentorship, and real experience in a structured 24-month IT learnership, apply today and launch your tech career with Fidelity in Helderkruin, Roodepoort.