Listing Reference:
TRACKER-RANDBURG-DSA-2025
Listing Status:
Active
Company:
Tracker South Africa
Industry:
IT & Internet
Job Category:
Call Centre and Telesales
Location:
Randburg, Johannesburg, South Africa
Contract Type:
Permanent
Remuneration:
Market Related
EE Position:
No
Closing Date:
Not Specified
Introduction
Tracker, a leader in telematics and vehicle tracking services in South Africa, is inviting applications from dynamic and goal-oriented individuals for the position of Direct Sales Agent at their Randburg head office. This is a fantastic opportunity for someone with a passion for sales and customer service to become part of a thriving and motivated team within a reputable organization. The role requires a diligent, committed, and energetic individual who thrives in high-pressure environments and is ready to grow a career in outbound telesales.
The selected candidate will be responsible for achieving and exceeding sales targets, providing exceptional service, and maintaining ongoing relationships with customers. If you are passionate about sales, have strong interpersonal skills, and are looking for a rewarding position in the telesales field, this could be the perfect role for you.
Job Description
The Direct Sales Agent will be tasked with a range of responsibilities that center on selling Tracker products and services via outbound telephone calls. The role involves a mix of customer engagement, product upselling, lead conversion, and data recording. The core responsibilities include:
- Making outbound calls to prospective and existing customers to promote and sell Tracker products
- Upselling and cross-selling products across various Tracker campaigns
- Achieving and exceeding monthly sales quotas and conversion targets
- Building strong and lasting relationships with customers to foster trust and repeat business
- Keeping a detailed log of all customer interactions using CRM tools
- Following up on leads and customer queries in a timely and professional manner
- Demonstrating excellent product knowledge and staying informed of industry trends and competitors
- Adapting and developing new sales techniques to meet changing market demands
- Consistently maintaining customer service standards, especially during high-pressure periods
- Collaborating with the internal team to ensure customer satisfaction and proper service delivery
- Participating in occasional overtime or Saturday shifts as requested by management
Ideal Candidate
The ideal candidate for this position is a highly motivated self-starter who thrives in a fast-paced and target-driven environment. They should possess a natural flair for sales, be persuasive, and have the resilience to handle rejections positively. Preference will be given to candidates with a proven track record in outbound call centre sales and a strong drive to achieve excellence.
You should be:
- Driven by results and performance metrics
- Comfortable with making high volumes of outbound calls daily
- Experienced in working with sales targets in a call centre environment
- Passionate about providing exceptional customer service
- Adaptable to working overtime and Saturdays when necessary
Role Responsibility
The Direct Sales Agent will serve as the first point of contact between Tracker and prospective customers. The primary responsibility is to convert potential leads into confirmed sales while maintaining exceptional service quality. Key responsibilities include:
- Contacting leads through outbound calls and responding to customer inquiries
- Explaining Tracker’s product offerings clearly and confidently
- Tailoring solutions based on customer needs and preferences
- Recording and updating client information accurately in the system
- Closing sales and ensuring proper documentation and follow-up
- Reporting on daily, weekly, and monthly performance
- Adhering to the company’s compliance policies and ethical sales practices
Skills and Attributes
To succeed in this role, the candidate must possess a solid mix of communication, technical, and interpersonal skills. A persuasive personality and the ability to work well under pressure are also essential. The required skills and attributes include:
- Matric (Grade 12) qualification
- Minimum 1–2 years outbound sales experience in a call centre
- Exceptional verbal communication skills and confident telephone manner
- Strong interpersonal skills and ability to build rapport with clients
- Fast and accurate typing skills
- High level of computer literacy (CRM systems experience an advantage)
- Analytical and problem-solving capabilities
- Persuasive, persistent, and goal-oriented personality
- Ability to adapt to new sales approaches and customer feedback
- Capacity to work under pressure and meet tight deadlines
- Team player with a proactive attitude and strong work ethic
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Position Summary
This is a golden opportunity to join one of South Africa’s top vehicle tracking companies as a Direct Sales Agent based in Randburg. The position offers long-term career growth, stability, and the chance to work in a vibrant and supportive team environment. You will have access to continuous product training and development, and you’ll be backed by a team that believes in delivering high standards of customer service.
Working at Tracker comes with the added benefit of being part of a purpose-driven organization that helps protect lives and vehicles daily. Alongside a competitive salary, successful candidates will also gain access to:
- Medical Aid
- Provident Fund
- Continuous development opportunities
- Dynamic, performance-driven culture
- Stable working environment with reputable leadership
If you’re passionate about sales, eager to be part of a reputable organization, and ready to take your telesales career to the next level, then Tracker’s Direct Sales Agent position might be your perfect match.
Be prepared to work hard, sell smart, and contribute to an organization that values both customer satisfaction and employee growth.