Clover is seeking new talent to join our Call Centre Learnership Programme. Successful applicants will spend the duration of the learnership at Clover’s Customer Service Centre offices in Constantia Park, Roodepoort, while also attending the prescribed training classes. Upon successful completion of the programme, learners will obtain an NQF qualification and gain valuable experience in a world-class call centre environment.
Duties and Responsibilities
Provide a high level customer service
- Handle all inbound and outbound interactions
- Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
- Capture orders accurately and on time according to the daily call list
- Inform customers of account on hold
- Confirm customer orders as per standard operations procedures
- Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation
- Assist team members to obtain team results
- Share the responsibility to get the job done
- Support team values
- Participate in team meetings
- Take responsibility for visual management of information
Requirements
- Grade 12 or equivalent NQF Level 4 qualification.
- Grade 12/Matric completed within the past five years.
- A minimum average of 55% for English and Mathematics or Mathematical Literacy.
- Advanced computer literacy.
- Currently unemployed.
- Applicants must not have participated in a learnership programme before.
Skills and Competencies
- Proactive and action orientated
- Acts with honesty and consistency
- Maintains high standards
- Interpersonal effectiveness
- Commitment and motivation
- Collaborate with others to achieve a common objective
- Customer orientated
- Communicates effectively
- Ability to apply numerical principles